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Need to install Media Encoder version 22.6.4

Community Beginner ,
Nov 11, 2023 Nov 11, 2023

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I need to use Premiere Pro v22.6.4, because that seems to be the last version to support DV capture. Unfortunely, it seems the Media Encoder for that version got uninstalled at some point (I had the remove old versions option selected in my preferences). So my problem is that this Media Encoder for that version of Premiere is not available to install through Creative Cloud (that only offers back to v23). I've googled around, and I cannot see where to get it. Does anyone know how I can get that version of Media Encoder? Thanks in advance. 🙂

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Download and install , How to

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correct answers 1 Correct answer

Community Beginner , Jan 10, 2024 Jan 10, 2024

So good news and bad news. The bad news is that I contacted Adobe and they cannot provide a download of 22.6.4. The good news is that I just found out that v23.6.2 does support DV capture. Thank goodness I still had that installed. So I disabled the option to "remove older versions" for Premiere and for Media Encoder and I seem to be good to go.

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Community Expert ,
Nov 11, 2023 Nov 11, 2023

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Try contacting Adobe Customer Service.  I don't know if they can make it available, but it's worth a try (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare


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Community Beginner ,
Jan 10, 2024 Jan 10, 2024

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So good news and bad news. The bad news is that I contacted Adobe and they cannot provide a download of 22.6.4. The good news is that I just found out that v23.6.2 does support DV capture. Thank goodness I still had that installed. So I disabled the option to "remove older versions" for Premiere and for Media Encoder and I seem to be good to go.

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