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Non-stop crashes with both Premiere and AME

New Here ,
Jun 21, 2023 Jun 21, 2023

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I have been having non-stop crashed with both Premiere Pro and Adobe Media Encoder during export. I've tried reinstalling and wiping preferences with no luck. All drivers are updated. I've tried a few different versions of the 2023 builds with no luck. System specs shoud be more than sufficient, I have a dump log from the crash but it's saying the format is unsupported for attachments. I'm at the end of my rtope here, it's been crashing for 45 minutes straight at this point and having a render complete is basically a prayer. I've tried using both CUDA and software playback only. I've tried changing from VBR to CBR on output render. System isn't remotely close to topping out. During render CPU is around 60% with maybe 20gb of memory being used. Typically renders get a few minutes in before crapping out, this occurs with both 1080 and 4K renders.

 

Windows 10 Pro

i9-13900KS

RTX 4090

64GB RAM

TOPICS
Crash , Export or render

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Adobe Employee ,
Jun 22, 2023 Jun 22, 2023

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Hi there!

Sorry about the crash. Do you have any third-party plugins? Could you check if there's an update available for your GPU driver?

 

Could you check if crash reports are saved? https://community.adobe.com/t5/premiere-pro-discussions/faq-where-do-i-find-premiere-pro-crash-logs-...

Let us know.

Thanks,

Kartika

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New Here ,
Jun 22, 2023 Jun 22, 2023

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No third party plugins, no driver updates. I have multiple crash logs but they're .dmp and the attach function says those are not supported.

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New Here ,
Jun 28, 2023 Jun 28, 2023

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Still looking for help with this. This is becoming very bothersome to try and work around, taking what used to be 10 minutes of rendering and now videos take hours of attempts.

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