Preset Error

[Kris Hunt]

I don't use Media Encoder much, but lately, every time I export a video from Animate, I get this Preset Error when Media Encoder launches. I don't know what source file it's trying to open. After I dismiss the error, my Animate file encodes as expected.

[Shivangi_Gupta]

Hi there,

We appreciate you writing in. Do you get this error only when encoding a Animate project? Have you tried launching AME individually? Does it work fine with any other Adobe app like PR or AE?

Let us know.

We're here to help.

Thanks,

Shivangi

[Kris Hunt]

Okay, so it happens every time AME is launched. Animate is not part of the problem.