Rendered videos from AME 15.X do not play properly in Quicktime or Web Browsers but 14.X is fine

Explorer ,
Jun 11, 2021 Jun 11, 2021

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Hello Community wondered if anyone else has this problem.

 

I am using a 2020 iMac with 128GB Ram and i9 10-Core processor and AMD Radeon Pro 5700 XT 16GB Graphics card.

 

First when I render a H264 MP4 Video in AME 15.2

 

Then Playing video in Quicktime or Chrome or Safari if I skip forward or backward in the video the audio either does not play at all or it is out of sync.


BUT If I use AME 14.9 to render I do not have those problems. 

 

Anyone have an idea whats going on or has anyone else experienced these problems?

TOPICS
Error or problem , Export or render , Performance , Tips and tricks

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Adobe Employee ,
Jun 18, 2021 Jun 18, 2021

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Hi there,

 

This is a strange issue. I understand you're getting playback sync issues with the exported files post AME 15.2 release.

Does it happen with every project?

Have you considered changing the export settings?

 

Let us know. We'll look into this.

Regards,

Shivangi

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