Rendering (exporting) keeps failing / crashing / getting frozen. It takes forever to render.

New Here ,
Dec 13, 2021 Dec 13, 2021

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Hello,

 

I made a project in After Effects and clicked 'Add to Adobe Media Encoder Queue' to render my project in Adobe Media Encoder (AME). The format that I use to render is always H.264 / Mp4.

 

However, it keeps failing, crashing or getting frozen. Sometimes it shows me an error message with a fail sign, but sometimes it doesn't. When it happens it looks like my render is frozen. It barely proceeds and the estimated time says 200~300 hours remaining. I have been doing other similar projects in AE since early this year, so I know it shouldn't be taking this long. All of my projects are very similar and follow the same rendering settings and format. Also, they should take maximum 6~7 hours to render, normally 4 hours. The projects are not super complicated or heavy. It makes no sense that this job needs to take hundreds of hours. 

 

Like I mentioned above, I have been doing the same job and it feels like this issue happens so much more often these days. Has there been any update or change in AME or AE? Is here anybody experiencing the same issue? Does anybody know why this happens and how to fix it?

TOPICS
Crash , Dynamic link , Error or problem , Export or render , Formats , Freeze or hang , Hardware or GPU , Performance

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Adobe Community Professional ,
Dec 13, 2021 Dec 13, 2021

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Try turning off Hardware encoding in the Video tab of the export settings.

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New Here ,
Dec 14, 2021 Dec 14, 2021

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Hi, thanks for your reply. Do you mean [Encoding Settings] - [Performance] - [Hardware Encoding]?

I checked the settings and it was already using Software Encoding. Is there anything else I should try?

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Adobe Community Professional ,
Dec 14, 2021 Dec 14, 2021

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Try updating to PPro 22.1.1 AE 22.1.1 AME 22.1.1.

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Adobe Employee ,
Dec 24, 2021 Dec 24, 2021

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Hey there,

 

We're just chiming in to see if you tried the suggestion given by the expert above? Did it help?

Let us know.

 

Regards,

Shivangi

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New Here ,
Dec 27, 2021 Dec 27, 2021

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I'm having the same issues, an d none of the above suggestions have helped. It only seems to be happening when I want to export to MP4. I can export to AVI, but that quality is not nearly as good. This issue has been going on since before the update for both AE, Premiere and Media Encoder. After updates, still getting an error message.

- Source File: C:\Users\matth\AppData\Local\Temp\Adventures of Mattman - Ep 1-10_1_3.prproj
- Output File: C:\Users\matth\Desktop\Davidkamp Productions\Animated Comic Video Series\ACVS - Adventures of Mattman\05 - Exported Video\AoM - Through Its Mattman.mp4
- Preset Used: Match Source - High bitrate
- Video: 3840x2160 (1.0), 29.97 fps, Progressive, 100 (63% HLG, 51% PQ), Hardware Encoding, Nvidia Codec, 00;01;59;01
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 10.00 Mbps
- Encoding Time: 00:45:12
11/06/2021 03:44:21 PM : Encoding Failed
-------------------------------------
The Operation was interrupted by user
-------------------------------------
- Encoding Time: 00:00:32
12/13/2021 03:26:38 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Accelerated Renderer Error

Unable to produce frame.

Writing with exporter: H.264
Writing to file: \\?\C:\Users\matth\Desktop\Davidkamp Productions\New VFTV\05-Exported Episodes\Title Sequence - Demo 1.mp4
Writing file type: H264
Around timecode: 00;00;00;01 - 00;00;00;10
Rendering at offset: 0.033 seconds
Component: H.264 of type Exporter
Selector: 9
Error code: -1609629695

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