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Rendering issue - audio interface beeps during render - M1 Max Macbook Pro

New Here ,
Apr 28, 2022 Apr 28, 2022

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Every time i render on my MacBook Pro M1 Max I'm having an issue where my audio interface is LOUDLY beeping through the left channel sporadically throughout the render. Only way to stop it is to uplug the audio interface.

 

It's incredibly annoying, and bad for my studio monitor speakers. Anyone come across this? Thanks for your help!

 

Specs:

Adobe Media Encoder v22.0 (Build 107)

M1 Max Macbook Pro 2021, 64 GB Ram

MacOS Monterey 12.2.1

Audio Interface: Motu 808x Thunderbolt

 

#audio #beep #render #adobemediaencoder

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Error or problem , Export or render

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Adobe Employee ,
May 01, 2022 May 01, 2022

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Hi eneratejosh,

 

We're sorry to hear about this. Is this also happening with other Adobe apps (like Premiere Pro or After Effects)? Also, have you tried running the app in Rosetta mode & checked if it's exporting properly?

 

Thanks,

Sumeet

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New Here ,
Feb 27, 2024 Feb 27, 2024

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Sorry for the late reply! I can confirm that in most recent versions of Adobe video products this is still happening...

I've been doing some research and I believe it must be a MOTU + Adobe Render Engine interaction.

 

Whenever I render out of After Effects / Premiere Pro / Media Encoder on my M1Max Macbook Pro (specs below) The audio cuts out and i get pops and clicks - if i'm lucky this is all that happens - sometimes whilst rendering it lets out a MAXIMUM VOLUME digital squeal - fkn nightmare for my studio monitor speakers (and my ears).

 

It seems to be some kind of a clocking issue, because as soon as i switch my interface from 48khz to 44.1 and back again it's absolutely fine.

 

So it's like every time the Adobe render engine runs it tries to force motu interface hardware to Adobe's sample rate or something. anyway I'm so over it.

 

Worth noting this never ever happened on my previous mac (iMac Pro 2017 - Intel Xeon). And this has actually made me avoid using my new notebook for years!

 

I realise this is an ancient post - I'm so sorry for the late reply.

 

Macbook Pro M1Max 16" 64GB Memory (2021)
Motu 828x (Thunderbolt 2 via Thunderbolt 3 adapter)
Adobe After Effects ()
Adobe Premiere Pro (version 24.0.0)
Adone Media Encoder (version 24.0)

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New Here ,
Feb 27, 2024 Feb 27, 2024

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To clarify - the render out of aftereffects/premiere/media encoder is absolutely fine - it's the audio coming directly from the audio interface which stutters and beeps and doesn't stop until i switch the sample rate on the audio interface and unplug. only ever happens when rendering with adobe products.

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Adobe Employee ,
Feb 28, 2024 Feb 28, 2024

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Sorry for your issues. Asking our audio experts…

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New Here ,
Feb 29, 2024 Feb 29, 2024

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Adobe Employee ,
Feb 29, 2024 Feb 29, 2024

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Can you please post screen shots of “Preferences>Audio Hardware…” for both AME and Premiere (and After Effects also if it is also having issues) se was have a baseline of how you have all the different applications set up.  With out this information we cannot begin to move forward on trouble shooting or attempting a fix.

Thanks,

Matt

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New Here ,
Feb 29, 2024 Feb 29, 2024

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Thanks @mstegner here are the audio hardware prefs for all apps.

I find it most commonly happens in After Effects. And sometimes happens in Premiere Pro and Media Encoder.

3 AME.jpg4 motu.jpg1 AE.jpg2 Prem.jpg

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Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

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Thanks, that is incredibly helpful.  I'm waiting to get access to the hardware so I can't test this yet, but all the screen shots you posted look normal.

Could you post one additional screen shot of Audio MIDI Setup.app, with the MOTU 828X selected?

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New Here ,
Mar 03, 2024 Mar 03, 2024

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Amazing, thanks so much for looking into this @mstegner . Here is the Audio MIDI setup app

Thanks,

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New Here ,
Mar 03, 2024 Mar 03, 2024

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Amazing, thanks so much for looking into this @mstegner . Here is the Audio MIDI setup app

Thanks,

AudioMidiSetup.jpg

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Adobe Employee ,
Mar 04, 2024 Mar 04, 2024

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Ok, thanks.  Nothing looks out of the ordinary there.  I will be getting the hardware soon and will investigate.

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New Here ,
Mar 04, 2024 Mar 04, 2024

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Thanks mate! Much appricated!

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New Here ,
Mar 10, 2024 Mar 10, 2024

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Hi @mstegner just checking in to see if there was any movement here? Or are you still awaiting hardware?

Thanks again, 
Cheers,
Josh

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New Here ,
Apr 04, 2024 Apr 04, 2024

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Hi @mstegner wondering if there's any update here?

This probelm is still driving me crazy, as i have to remember to manually turn off my speakers before hitting render.

I've attached 2 videos below so you can hear exactly what is going on with the audio when rendering. as stated, this happens when rendering from Premiere Pro, After Effects, and Media Encoder. 

Would love an update if there is one, thanks so much for your help!

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Adobe Employee ,
Apr 05, 2024 Apr 05, 2024

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Hi,

I’ve been trying to investigate this afternoon.  On an M1 Mac mini, running Mac OS 14, I cannot get the MOTU 828 working at all with thunderbolt.  Similar to you I’m using an Apple Thunderbolt 2 to 3 adapter.  I’ve tried getting it working for a few hours now and it will into work to output clear audio at all, even outside of any Adobe software.  So I’m at a bit of a dead end.  ALL audio coming from the 828x on this test system is stuttering badly, and un-usable.

I did try using the 828x USB connection with the same computer, and it seems to be working just fine.  I can cleanly hear audio, and rendering does not have any side effects.

 

I know this is probably not super helpful for you though. Could you try using the USB connection for the 828 and see if that eliminates your issue?

-Matt

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New Here ,
Apr 07, 2024 Apr 07, 2024

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Hi Matt,

Thanks so much for testing, and for the update. Really appriciate it.

Hmm that's so odd. Maybe it's something to do with MacOS 14 where i'm on 12.6 (Limited OS upgrade capacity because of my ProTools system at the moment - working on rectifying this so I can upgrade OS).

I'll try via USB and see if that sorts it. It'll still be through some kind of adapter because I have limited ports on my MacBook Pro M1Max ( all thunderbolt3) I do definately prefer using interface via thunderbolt due to microphone latency - 50% of my work is straight up audio.


Looking to potentially upgrade to a UAD apollo (thunderbolt 3) but that wont be for a while because $.

I'll test connection via USB and get back to you.

Thanks again for your help!!

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Adobe Employee ,
Apr 08, 2024 Apr 08, 2024

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Yes, let me know if USB works or not, it is good to collect enough data.

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