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Software only

Community Beginner ,
Nov 10, 2022 Nov 10, 2022

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Hi!
Since version 23 (also 23.0.1) i can export with software only and not hardware acceleration.
On my intel mac and also on my M1 mac.
I'm the only one?

TOPICS
Export or render , Hardware or GPU , Performance

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correct answers 1 Correct answer

Community Beginner , May 24, 2023 May 24, 2023

Hi, I've tried a lots and nothing works.
BUT when I uninstalled the software with ALL settngs (all my preset!! 😢) and then install all again, incredibly works.
Now I have hardware acceleration! I did the same in my intel mac and also works.
Ciao!

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Adobe Employee ,
Nov 11, 2022 Nov 11, 2022

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Can you share system specs (OS version, GPU, ...) and a screenshot of the options you see?

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Community Beginner ,
Nov 13, 2022 Nov 13, 2022

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Macbook Air M1, OS 13 Ventura.
iMac Intel, Radeon Vega 64, OS 13 Ventura.
If I export direct from premiere i can use hardware acceleration. Media Ecoder no. If i install the version 22.6.1, works (but i can't send the encoding from premiere 23)


Screenshot 2022-11-13 at 21.26.49.png

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New Here ,
Nov 18, 2022 Nov 18, 2022

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It is the same with me. Can only render via software, but no hardware acceleration.
Transfer of an After Effects project to Media Encoder.
Mac Studio Ultra 128GB 4TB with Ventura.

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Adobe Employee ,
Jan 27, 2023 Jan 27, 2023

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Please also share your system specs.

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Community Beginner ,
Jan 26, 2023 Jan 26, 2023

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News? always the same problem. With software only is slower

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Community Beginner ,
May 11, 2023 May 11, 2023

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Same problem with version 23.4.
I'm using DaVinci and maybe is the solution...

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Adobe Employee ,
May 12, 2023 May 12, 2023

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I am sorry for your inconveniences. I am not seeing this on my M1 MacBook (2021). I will investigate what might cause this.

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Adobe Employee ,
May 12, 2023 May 12, 2023

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Is this happening with every preset or only selected ones? There are a few presets that disable hardware acceleration.

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Community Beginner ,
May 15, 2023 May 15, 2023

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With H264 and H265. If I export direct from Premiere works (i can choose between software only or Hardware Encoding).

Media Encoder, h264, tried M1 AND Intel. Both says ONLY SOFTWARE
Screenshot 2023-05-15 at 10.21.35.png

Premiere, h264, same settings same computer. tried M1 AND Intel. I can choose Hardware acceleration. (sorry is in italian)

Screenshot 2023-05-15 at 10.24.10.png

 

 

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Community Beginner ,
May 24, 2023 May 24, 2023

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Hi, I've tried a lots and nothing works.
BUT when I uninstalled the software with ALL settngs (all my preset!! 😢) and then install all again, incredibly works.
Now I have hardware acceleration! I did the same in my intel mac and also works.
Ciao!

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Adobe Employee ,
May 30, 2023 May 30, 2023

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I am glad that you made it work. And thanks for the feedback.

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