The Operation was interrupted by the user

Report · Jan 31, 2020

Media encoder is currently failing to export any files and I don't know what to do. Below is the message I'm receiving:

- Source File: C:\Users\michaellicavoli\Desktop\Projects\Holiday Loyalty\x18-HAR-0390 Holiday Loyalty HDNs\x18-HAR-0390 Holiday Loyalty HDNs\AE\19-HAR-0390 Holiday Loyalty HDNs_AME\tmpAEtoAMEProject-19 MHA Gift Card HDN.aep
- Output File: C:\Users\michaellicavoli\Desktop\MHA Gift Cards HDN.mp4
- Preset Used: Match Source - High bitrate
- Video: 1920x1080 (1.0), 23.976 fps, Progressive, Software Encoding, 00:00:15:00
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps
- Encoding Time: 00:00:41
11/13/2019 02:04:35 PM : Encoding Failed
-------------------------------------
The Operation was interrupted by user
-------------------------------------

- Source File: C:\Users\michaellicavoli\Desktop\Projects\Dan Harkins\Content\Star Force Dan_AME\tmpAEtoAMEProject-Comp 3.aep
- Output File: C:\Users\michaellicavoli\Desktop\Star Force v2.mp4
- Preset Used: YouTube 720p HD
- Video:
- Audio:
- Bitrate:
- Encoding Time: 00:00:00
11/15/2019 02:48:24 PM : Encoding Failed
------------------------------------------------------------

Could not read from the source. Please check if it has moved or been deleted.

------------------------------------------------------------

- Source File: C:\Users\michaellicavoli\Desktop\Projects\Dan Harkins\Content\Star Force Dan_AME\tmpAEtoAMEProject-Comp 3_1.aep
- Output File: C:\Users\michaellicavoli\Desktop\Comp 4.mp4
- Preset Used: YouTube 720p HD
- Video: 1280x720 (1.0), 30 fps, Progressive, Software Encoding, 00:01:35:19
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 16.00 Mbps, Max 16.00 Mbps
- Encoding Time: 00:07:02
11/15/2019 03:19:33 PM : Encoding Failed
-------------------------------------
The Operation was interrupted by user
-------------------------------------

- Source File: C:\Users\michaellicavoli\Desktop\Projects\Dan Harkins\Content\Star Force Dan_AME\tmpAEtoAMEProject-Comp 3_4.aep
- Output File: C:\Users\michaellicavoli\Desktop\Star_Force_P1.mp4
- Preset Used: Match Source - High bitrate
- Video: 1920x1080 (1.0), 30 fps, Progressive, Software Encoding, 00:01:02:14
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps
- Encoding Time: 00:01:26
11/18/2019 11:08:33 AM : Encoding Failed
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The Operation was interrupted by user
-------------------------------------

- Source File: C:\Users\michaellicavoli\Desktop\Projects\A Beautiful Day\Content\The King's Man_AME\tmpAEtoAMEProject-Harkins_Arvada_TNC_06-04-19_5760x540.aep
- Output File: C:\Users\michaellicavoli\Desktop\The King's Man 5760x540.mov
- Preset Used: Adobe Stock 4K DCI with Audio (Apple ProRes 422 HQ)
- Video: 4096x2160 (1.0), 23.976 fps, Progressive, Quality 100, Apple ProRes 422 HQ, 00:01:47:02
- Audio: Uncompressed, 48000 Hz, Stereo, 16 bit
- Bitrate:
- Encoding Time: 00:07:08
11/19/2019 09:50:54 AM : Encoding Failed
-------------------------------------
The Operation was interrupted by user
-------------------------------------

- Source File: C:\Users\michaellicavoli\Desktop\Projects\A Beautiful Day\Content\Mulan_AME\tmpAEtoAMEProject-Harkins_Arvada_TNC_06-04-19_5760x540.aep
- Output File: C:\Users\michaellicavoli\Desktop\Mulan 5760x540 FINAL.mp4
- Preset Used: Match Source - High bitrate
- Video: 4096x540 (1.0), 23.976 fps, Progressive, Software Encoding, 00:01:29:02
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps
- Encoding Time: 00:00:19
11/21/2019 09:46:27 AM : Encoding Failed
-------------------------------------
The Operation was interrupted by user
-------------------------------------

- Source File: C:\Users\michaellicavoli\Desktop\Projects\ASU Film Series\Content\DEC Almost Famous_AME\tmpAEtoAMEProject-ASU Film Series Almost Famous_3.aep
- Output File: C:\Users\michaellicavoli\Desktop\ASU Film Series Almost Famous v4.mp4
- Preset Used: YouTube 720p HD
- Video: 1280x720 (1.0), 30 fps, Progressive, Software Encoding, 00:00:30:00
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 16.00 Mbps, Max 16.00 Mbps
- Encoding Time: 00:01:28
11/21/2019 04:18:13 PM : Encoding Failed
-------------------------------------
The Operation was interrupted by user
-------------------------------------

- Source File: C:\Users\michaellicavoli\Desktop\Projects\ASU Film Series\Content\DEC Almost Famous_AME\tmpAEtoAMEProject-ASU Film Series Almost Famous_6.aep
- Output File: C:\Users\michaellicavoli\Desktop\ASU Film Series Almost Famous.mp4
- Preset Used: YouTube 720p HD
- Video: 1280x720 (1.0), 30 fps, Progressive, Software Encoding, 00:00:30:00
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 16.00 Mbps, Max 16.00 Mbps
- Encoding Time: 00:00:08
11/21/2019 05:02:04 PM : Encoding Failed
-------------------------------------
The Operation was interrupted by user
-------------------------------------

- Source File: C:\Users\michaellicavoli\Desktop\Projects\Dan Harkins\Art\Lottery Balls\Lottery_Balls_AME\tmpAEtoAMEProject-Lottery_Balls.aep
- Output File: C:\Users\michaellicavoli\Desktop\Lottery_Balls_v2.mp4
- Preset Used: YouTube 720p HD
- Video: 1280x720 (1.0), 30 fps, Progressive, Software Encoding, 00:00:12:01
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 16.00 Mbps, Max 16.00 Mbps
- Encoding Time: 00:08:14
12/03/2019 09:42:04 AM : Encoding Failed
-------------------------------------
The Operation was interrupted by user
-------------------------------------

- Source File: C:\Users\michaellicavoli\Desktop\Projects\A Beautiful Day\Content\Trolls2_AME\tmpAEtoAMEProject-Trolls World Tour_5760x540 FINAL.aep
- Output File: C:\Users\michaellicavoli\Desktop\Projects\A Beautiful Day\Content\Trolls2_AME\Trolls World Tour_5760x540 FINAL.mp4
- Preset Used: Vimeo 720p HD
- Video: 1280x720 (1.0), 23.976 fps, Progressive, Software Encoding, 00:02:41:01
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 8.00 Mbps, Max 10.00 Mbps
- Encoding Time: 00:00:10
12/20/2019 01:46:41 PM : Encoding Failed
-------------------------------------
The Operation was interrupted by user
-------------------------------------

- Source File: C:\Users\michaellicavoli\Desktop\Projects\A Beautiful Day\Content\Trolls2_AME\tmpAEtoAMEProject-Trolls World Tour_5760x540 FINAL_1.aep
- Output File: C:\Users\michaellicavoli\Desktop\Trolls World Tour_5760x540 FINAL_1_1.mp4
- Preset Used: Match Source - High bitrate
- Video: 4096x540 (1.0), 23.976 fps, Progressive, Software Encoding, 00:02:41:01
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps
- Encoding Time: 00:00:06
12/23/2019 12:37:20 PM : Encoding Failed
-------------------------------------
The Operation was interrupted by user
-------------------------------------

- Source File: C:\Users\michaellicavoli\Desktop\Projects\A Beautiful Day\Content\Trolls2_AME\tmpAEtoAMEProject-Trolls World Tour_5760x540 FINAL_2.aep
- Output File: C:\Users\michaellicavoli\Desktop\Trolls World Tour_5760x540 FINAL_v2.mp4
- Preset Used: Match Source - High bitrate
- Video: 4096x540 (1.0), 23.976 fps, Progressive, Software Encoding, 00:02:35:01
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps
- Encoding Time: 00:00:09
12/23/2019 05:14:16 PM : Encoding Failed
-------------------------------------
The Operation was interrupted by user
-------------------------------------

- Source File: C:\Users\michaellicavoli\Desktop\Projects\Premium Popcorn HDN\Content\Premium Popcorn_HDN_AME\tmpAEtoAMEProject-Harkins Premium Popcorn Master.aep
- Output File: C:\Users\michaellicavoli\Desktop\Harkins Premium Popcorn.mp4
- Preset Used: Match Source - High bitrate
- Video: 1998x1080 (1.0), 24 fps, Progressive, Software Encoding, 00:00:20:01
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps
- Encoding Time: 00:04:41
01/02/2020 12:46:35 PM : Encoding Failed
-------------------------------------
The Operation was interrupted by user
-------------------------------------

- Source File: C:\Users\michaellicavoli\Desktop\Projects\Premium Popcorn HDN\Content\Premium Popcorn_HDN v4_AME\tmpAEtoAMEProject-Harkins Premium Popcorn Master.aep
- Output File: C:\Users\michaellicavoli\Desktop\Harkins Premium Popcorn v4.mp4
- Preset Used: Match Source - High bitrate
- Video: 1998x1080 (1.0), 24 fps, Progressive, Software Encoding, 00:00:25:00
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps
- Encoding Time: 00:00:42
01/06/2020 12:34:01 PM : Encoding Failed
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The Operation was interrupted by user
-------------------------------------

- Source File: C:\Users\michaellicavoli\Desktop\Projects\A Beautiful Day\Content\Black_Widow_AME\tmpAEtoAMEProject-Trolls World Tour Approval.aep
- Output File: C:\Users\michaellicavoli\Desktop\Black Widow Approval.mp4
- Preset Used: Match Source - High bitrate
- Video: 1920x1080 (1.0), 24 fps, Progressive, Software Encoding, 00:02:41:05
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps
- Encoding Time: 00:00:45
01/10/2020 02:40:17 PM : Encoding Failed
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The Operation was interrupted by user
-------------------------------------

- Source File: M:\Production Art\PROJECTS\VP_Video_Production\2019\VP19-007 Super Bowl HDN\Content\Premium Popcorn_HDN v5_AME\tmpAEtoAMEProject-Harkins Premium Popcorn Master_1.aep
- Output File: M:\Production Art\PROJECTS\VP_Video_Production\2019\VP19-007 Super Bowl HDN\Content\Premium Popcorn_HDN v5_AME\Harkins Premium Popcorn Master.mp4
- Preset Used: YouTube 720p HD
- Video: 1280x720 (1.0), 24 fps, Progressive, Software Encoding, 00:00:20:06
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 16.00 Mbps, Max 16.00 Mbps
- Encoding Time: 00:01:19
01/14/2020 10:44:31 AM : Encoding Failed
-------------------------------------
The Operation was interrupted by user
-------------------------------------

- Source File: M:\Production Art\PROJECTS\VP_Video_Production\2019\VP19-007 Super Bowl HDN\Content\Premium Popcorn_HDN v5_AME\tmpAEtoAMEProject-Harkins Premium Popcorn Master.aep
- Output File: C:\Users\michaellicavoli\Desktop\Harkins Premium Popcorn v5.mp4
- Preset Used: Match Source - High bitrate
- Video:
- Audio:
- Bitrate:
- Encoding Time: 00:00:00
01/14/2020 10:47:38 AM : Encoding Failed
------------------------------------------------------------

Could not read from the source. Please check if it has moved or been deleted.

------------------------------------------------------------

- Source File: C:\Users\michaellicavoli\Desktop\Projects\A Beautiful Day\Content\Wonder Woman 1984_AME\tmpAEtoAMEProject-Middle Posters_1.aep
- Output File: C:\Users\michaellicavoli\Desktop\Wonder Woman 1984 v2.mp4
- Preset Used: Match Source - High bitrate
- Video: 1620x540 (1.0), 24 fps, Progressive, Software Encoding, 00:02:24:13
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps
- Encoding Time: 00:00:16
01/29/2020 11:09:35 AM : Encoding Failed
-------------------------------------
The Operation was interrupted by user
-------------------------------------

- Source File: C:\Users\michaellicavoli\Desktop\Projects\A Beautiful Day\Content\Wonder Woman 1984_AME\tmpAEtoAMEProject-Middle Posters_1.aep
- Output File: C:\Users\michaellicavoli\Desktop\Wonder Woman 1984 v2.mp4
- Preset Used: Match Source - High bitrate
- Video: 1620x540 (1.0), 24 fps, Progressive, Software Encoding, 00:02:24:13
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps
- Encoding Time: 00:00:16
01/29/2020 11:09:35 AM : Encoding Failed
-------------------------------------
The Operation was interrupted by user
-------------------------------------
- Encoding Time: 00:09:07
01/29/2020 03:04:30 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Accelerated Renderer Error

Unable to produce frame.

Writing with exporter: QuickTime
Writing to file: C:\Users\michaellicavoli\Desktop\02.18.20 AV TNC.mov
Around timecode: 00:00:23:00 - 00:00:24:09
Rendering at offset: 20.250 seconds
Component: QuickTime of type Exporter
Selector: 9
Error code: -1609629695

------------------------------------------------------------
- Encoding Time: 00:07:31
01/29/2020 03:20:58 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Accelerated Renderer Error

Unable to produce frame.

Writing with exporter: QuickTime
Writing to file: C:\Users\michaellicavoli\Desktop\02.25.20 AV TNC.mov
Around timecode: 00:00:06:21
Rendering at offset: 2.750 seconds
Component: QuickTime of type Exporter
Selector: 9
Error code: -1609629695

------------------------------------------------------------

- Source File: C:\Users\michaellicavoli\Desktop\Projects\Screenvision\Arvada\Harkins_TNC_La_Bomba_02_25_AME\tmpAEtoAMEProject-Harkins_Arvada_TNC_06-04-19_5760x540.aep
- Output File: C:\Users\michaellicavoli\Desktop\02.18.20 AV TNC.mov
- Preset Used: Apple ProRes 422 HQ
- Video: 5760x540 (1.0), 23.976 fps, Progressive, Quality 100, Apple ProRes 422 HQ, 00:00:52:12
- Audio: Uncompressed, 48000 Hz, Stereo, 16 bit
- Bitrate:
- Encoding Time: 00:05:16
01/29/2020 03:36:38 PM : Encoding Failed
-------------------------------------
The Operation was interrupted by user
-------------------------------------
- Encoding Time: 00:05:16
01/29/2020 03:49:13 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Accelerated Renderer Error

Unable to produce frame.

Writing with exporter: QuickTime
Writing to file: C:\Users\michaellicavoli\Desktop\02.18.20 AV TNC.mov
Around timecode: 00:00:00:01 - 00:00:01:01
Rendering at offset: 0.042 seconds
Component: QuickTime of type Exporter
Selector: 9
Error code: -1609629695

------------------------------------------------------------
- Encoding Time: 00:01:50
01/30/2020 10:41:19 AM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Render Error

Render returned error.

Writing with exporter: H.264
Writing to file: \\?\C:\Users\michaellicavoli\Desktop\Cine1_Angle_Correction_The_Gentleman.mp4
Writing file type: H264
Around timecode: 00;00;03;10 - 00;00;03;47
Rendering at offset: 3.170 seconds
Component: H.264 of type Exporter
Selector: 9
Error code: -1609629695

------------------------------------------------------------
- Encoding Time: 00:00:16
01/30/2020 10:47:46 AM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Render Error

Render returned error.

Writing with exporter: H.264
Writing to file: \\?\C:\Users\michaellicavoli\Desktop\Cine1_Angle_Correction_The_Gentleman_1.mp4
Writing file type: H264
Around timecode: 00;00;00;37
Rendering at offset: 0.000 seconds
Component: H.264 of type Exporter
Selector: 9
Error code: -1609629695

------------------------------------------------------------
- Encoding Time: 00:00:31
01/30/2020 10:49:34 AM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Render Error

Render returned error.

Writing with exporter: QuickTime
Writing to file: C:\Users\michaellicavoli\Desktop\Cine1_Angle_Correction_The_Gentleman.mov
Around timecode: 00;00;00;36
Rendering at offset: 0.000 seconds
Component: QuickTime of type Exporter
Selector: 9
Error code: -1609629695

------------------------------------------------------------
- Encoding Time: 00:04:11
01/30/2020 04:12:58 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Render Error

Render returned error.

Writing with exporter: QuickTime
Writing to file: C:\Users\michaellicavoli\Desktop\02.18.20 AV TNC.mov
Around timecode: 00:00:37:10 - 00:00:38:10
Rendering at offset: 37.037 seconds
Component: QuickTime of type Exporter
Selector: 9
Error code: -1609629695

------------------------------------------------------------
- Encoding Time: 00:00:21
01/30/2020 04:13:21 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Render Error

Render returned error.

Writing with exporter: QuickTime
Writing to file: C:\Users\michaellicavoli\Desktop\02.25.20 AV TNC.mov
Around timecode: 00:00:00:01 - 00:00:01:01
Rendering at offset: 0.042 seconds
Component: QuickTime of type Exporter
Selector: 9
Error code: -1609629695

------------------------------------------------------------
- Encoding Time: 00:00:17
01/30/2020 04:33:36 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Render Error

Render returned error.

Writing with exporter: QuickTime
Writing to file: C:\Users\michaellicavoli\Desktop\02.25.20 AV TNC.mov
Around timecode: 00:00:00:01 - 00:00:01:01
Rendering at offset: 0.042 seconds
Component: QuickTime of type Exporter
Selector: 9
Error code: -1609629695

------------------------------------------------------------
- Encoding Time: 00:02:26
01/30/2020 04:50:13 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Render Error

Render returned error.

Writing with exporter: QuickTime
Writing to file: C:\Users\michaellicavoli\Desktop\02.18.20 AV TNC.mov
Around timecode: 00:00:25:01 - 00:00:26:01
Rendering at offset: 24.650 seconds
Component: QuickTime of type Exporter
Selector: 9
Error code: -1609629695

------------------------------------------------------------
- Encoding Time: 00:03:11
01/30/2020 05:05:14 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Render Error

Render returned error.

Writing with exporter: QuickTime
Writing to file: C:\Users\michaellicavoli\Desktop\02.18.20 AV TNC.mov
Around timecode: 00:00:25:13 - 00:00:26:13
Rendering at offset: 25.150 seconds
Component: QuickTime of type Exporter
Selector: 9
Error code: -1609629695

------------------------------------------------------------
- Encoding Time: 00:02:55
01/31/2020 09:37:34 AM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Render Error

Render returned error.

Writing with exporter: QuickTime
Writing to file: C:\Users\michaellicavoli\Desktop\02.18.20 AV TNC.mov
Around timecode: 00:00:24:07
Rendering at offset: 22.898 seconds
Component: QuickTime of type Exporter
Selector: 9
Error code: -1609629695

------------------------------------------------------------
- Encoding Time: 00:03:27
01/31/2020 09:56:45 AM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Render Error

Render returned error.

Writing with exporter: QuickTime
Writing to file: C:\Users\michaellicavoli\Desktop\two eighteen.mov
Around timecode: 00:00:27:08 - 00:00:28:08
Rendering at offset: 26.944 seconds
Component: QuickTime of type Exporter
Selector: 9
Error code: -1609629695

------------------------------------------------------------

Report · Jan 31, 2020

Are you running out of hard drive space?

Report · Jan 31, 2020

No, I still have 513 GB free on my main drive and another solid-state drive on top of that reserved for just storing cache files. I am able to render directly out of After Effects, just nothing from Encoder.

In Response To michaell31719386 · Feb 04, 2020

I have the same issue

In Response To dd3654 · Feb 05, 2020

I have the same issue to...

Report · Feb 05, 2020

Hi all,
I may have a potential fix for this. I uninstalled & reinstalled media encoder, restarted the computer, purged the cache of course, then attempted to export again. This time, I noticed that the frame rate was stuck at 59.94 fps instead of the 23.976 as intended. So, I don't know if the massive screen size paired with the fast frame rate was crashing it.

However, if Media Encoder just ain't working, fall back on the native After Effects renderer. I'm not having any problems there. (Hope this helps!)

Report · Jan 10, 2022

I fixed this on my part once I realised I had changed the original file location, so make sure you try re-adding them to the list, that may save christmas.

Thanks,

Max

Adobe Community

The Operation was interrupted by the user