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there is a gap on video right side when export by media encoder

Community Beginner ,
Jul 17, 2023 Jul 17, 2023

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Hello! I have recently encountered an issue and I would like to seek help here. When exporting a video using Adobe software, I have noticed a gap on the right side of the video during the media export process. However, this issue does not occur when exporting directly from PR or AE. I am puzzled as to how this gap is being generated and unsure of how to resolve it.

 

I would like to reach out to the experts and experienced users in this forum to see if anyone has encountered a similar issue or if there are any suggestions or solutions you could provide me with. I truly appreciate your assistance and support.

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Export or render

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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Does the gap appear in the actual export?

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Community Beginner ,
Jul 17, 2023 Jul 17, 2023

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yes~ it dose

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Adobe Employee ,
Jul 18, 2023 Jul 18, 2023

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First of all please make sure that you are using matching version sof all DVA apps. Please update all to latest.

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