Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Unable to launch Media encoder

Community Beginner ,
Dec 01, 2021 Dec 01, 2021

since this morning media encoder does not start up any more.  it blocks on "loading importer quicktime bundle"  Help !

 

Title edited by mod

TOPICS
Error or problem , Freeze or hang
741
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Dec 04, 2021 Dec 04, 2021

Thanks.
in the meantime I have already been able to solve the problem by deleting the entire app with mac cleaner and then downloading and installing the app again

Translate
Adobe Employee ,
Dec 04, 2021 Dec 04, 2021

Hi Johan220280877rll,

 

We're sorry about the poor experience. We can get this checked. Please let us know the version of Media Encoder that you are using & the system specs (OS, CPU, GPU & RAM). 

 

Thanks,

Sumeet

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 04, 2021 Dec 04, 2021

I used the 2020 version, it worked long time good and then all of the sudden this problem appeared
this are the specs of my laptop : 

 Modelnaam: MacBook Pro

  Model-ID: MacBookPro12,1

  Processornaam: Dual-Core Intel Core i5

  Processorsnelheid: 2,7 GHz

  Aantal processors: 1

  Totale aantal cores: 2

  L2-cache (per core): 256 KB

  L3-cache: 3 MB

  Hyperthreading-technologie: Ingeschakeld

  Geheugen: 8 GB

  Versie systeemfirmware: 427.0.0.0.0

  SMC-versie (systeem): 2.28f7

  Serienummer (systeem): C02S7849FVH5

  Hardware-UUID: 57067A8C-40A1-57EC-A766-5F4434B1B550

  UDID voor provisionering: 57067A8C-40A1-57EC-A766-5F4434B1B550

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 04, 2021 Dec 04, 2021

Take a look at this thread: https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-stuck-in-quot-loading-importerq...

It applies to Premiere but can be adapted for AME as well.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 04, 2021 Dec 04, 2021

Thanks.
in the meantime I have already been able to solve the problem by deleting the entire app with mac cleaner and then downloading and installing the app again

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 06, 2021 Dec 06, 2021

Thanks for keeping us updated.

 

Regards,

Shivangi

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 06, 2021 Dec 06, 2021
LATEST

But I hope that adobe will finaly solve this issue very soon, because it seems to be a problem for many people and it takes already long time.  sooner or later It will apear again if you don't solve it.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines