Welcome to the NEW Media Encoder Support Community!

[Colin_Fitz]

Hello & Welcome to the NEW Media Encoder Support Community!

My name is Colin and I am your community manager responsible for managing this community along with Kevin, Caroline, Rameez, Sumeet and Shivangi. We are super stoked to have you join us in this new support community. 

This community will be a one-stop-shop for all your questions, answers, educational content and concerns.

If you have any questions or comments about this new community, please feel free to post here... We are listening!

Cheers,

Colin

[MConnolly]

HI.  Where do I download Apple ProRes and other Broadcast presets for Media Encoder CC 2019 and Premiere Pro CC 2019?  I can't find them anywhere on the website despite much searching.  

[N3gativ3]

Conversion to FLV for Animate please. I am trialling Animate and the lack of FLV support in ME is disturbing.

[edmonda85439272]

Colin, thank you!  Have a quick question about ME2019 and 2020.  Neither will properly covert an *.mov file of 18 minutes for use in PremierePro 2019 or 2020.  Consistent issue with this file.  Big headache with other files, though I finally got them to convert through persistent head butting... Thank you again!

[Plisko]

When should I expect that I can stop figuring out dysfunctions from the latest round of updates I never asked for and actually have Adobe software that allows me to work on my projects instead of itself?  Media encoder has been barely working for three updates now.  It beach balls like crazy over everything... then after costing me about 15 minutes of productivity, it starts encoding like it is supposed to.   I am seriously waiting till things work normally again and then I am NEVER doing another update..  This Adobe cloud service is a troll on productivity.  It's the worst thing to happen to digital media since Y2K.   

[@frographics]

Cool app

[PECourtejoie]

@plisko, did you post threads about your issues with as much information about your setup, and the problems on https://adobe-video.uservoice.com/

[galynnf]

I use MP4 H264 for my videos.  They are a nice tradeoff between decent file size and video quality.  That is now unavailable in AME.  Thanks a lot!  The blizzard of changes to Premier Pro and AME in the last 12 months has caused me to seriously reconsider my commitment to this software.  The MOV format is 1.5 GB per minute.  UNacceptable.  The MPEG4 format is too fuzzy.  Any suggestions?

[edmonda85439272]

Well, here I am, a year since this post. The 22 short movies that I had to complete got done, painfully. I did, however, make a switch to DaVinci, and now keep that as a strong possibility. Now, the short stuff I work on uses Premiere Pro. The documentary that I'm working on will use DaVinci. I've brought on an editor who is DaVinci saavy. I've not had the issues we described a year ago with ME, or the glitches resident in PrPro 2019-2020, but I cannot go through that nightmare again...

[tkatritsi@star.gr]

Hi. It is the second time that I can't render nothing through media encoder 2022. I have the same issue as the first time I installed the release 2022, the program works perfect for a few days and then stops. Yestarday the program suddenly stoped work once again, a few days after than latest ae updaded to 22.0.1 . It is very frustrating.

[MTeague77]

Hello! I'm running macOS Monterey 12.0.1. I've reinstalled the latest Media Encoder yet it keeps crashing while stating up. Any suggestions?

Mark

[PECourtejoie]

Hi, did you try to hold the shift key as the app is starting to reset its preferences? 

https://helpx.adobe.com/media-encoder/using/preferences.html#:~:text=To%20open%20the%20Preferences%2...).

[MTeague77]

Thanks! Yes, I tried holding the shift key buy Media Encoder keeps crashing during start-up. Any other suggestions?