Adobe Media Encoder Error

New Here ,
Dec 18, 2017 Dec 18, 2017

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Hi.

Can someone please tell me why my Media Encoder doesn't want to open? I keep getting a message telling me it has encountered an 'unexpected error and cannot continue'.

How do I fix this?

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Adobe Employee ,
Jan 02, 2018 Jan 02, 2018

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Hi simona6653289,

Sorry for the delay in response. Are you still facing the issue? If yes, please share us a screenshot of the error message.

Are you on windows or mac? Try the steps in this article: fixing permissions problem that impedes start of Adobe applications | Creative Cloud blog by Adobe

Thanks,

Vidya.

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