Adobe Media Encoder has encountered an unexpected error and cannot continue.

Community Beginner ,
Mar 14, 2018 Mar 14, 2018

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I'm on Mac OS Sierra 10.12.6 running Adobe Media Encoder CC 2018. AME quits on startup every time with the error "Adobe Media Encoder has encountered an unexpected error and cannot continue." AME CC 2017 will open and run, but I can't export from Premiere CC 2018 no matter what I do (Export Media to Queue, drag sequence into AME 2017, try to load through dynamic link server from my project within AME 2017...)

I have uninstalled and re-installed AME CC 2018 several times, ditched preferences, log and preset folders, made sure permissions were set to read/write in Documents and Library, restarted my computer. I'm stuck now because I can't even export from Premiere since I have the MacPro graphics card glitch where any render I do using my FirePro card have random glitches throughout, so I have to use AME in order to turn off my FirePro during exports.

Please, any help or suggestions would be greatly appreciated.

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correct answers 1 Correct Answer

New Here , Apr 06, 2018 Apr 06, 2018
I just had support on my machine they went to ~Library/Caches/Adobe/Adobe Media Encoder/12.0 and deleted the typesupport folder and that fixed it for me.

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Community Beginner ,
Apr 04, 2018 Apr 04, 2018

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Same issue on my iMac 27" 2013 with MacOS 10.12.6. It worked fine two days ago. Yesterday I run the latest Security update from MacOS, and now AME won't run? Hope someone has an idea of how to solve this.

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New Here ,
Apr 04, 2018 Apr 04, 2018

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A short-term solution that worked for me is to downgrade to Adobe Media Encoder CC (2017) from the latest version. I had deleted the log and preset folders (and the AME folder) first before doing this, so that may help too.

How to download CC (2017):

Open Adobe Creative Cloud app

Next to the "Open" button on AME select "Other Versions"

Install AME CC (2017)

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New Here ,
Apr 05, 2018 Apr 05, 2018

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Megan, this worked for me as well.

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Explorer ,
Apr 06, 2018 Apr 06, 2018

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Megan, I don't have those options next to Open. Just View tutorials and Uninstall.

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Explorer ,
Apr 06, 2018 Apr 06, 2018

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Uninstall, keep preferences, then you should be given the option to reinstall. Choose "Other Versions" and install 12.0.1. This fixed the problem for me. I went through the same tech support as the previous poster, but the issue came back. It seems to be passing it from AE that causes it to error out, and then Premiere won't launch either. Stay with 12.0.1 until 12.1 is fixed.

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Explorer ,
Apr 08, 2018 Apr 08, 2018

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Thanks for that Joe but ericp's suggestion seems to have solved the problem. Thanks everyone

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Explorer ,
Apr 04, 2018 Apr 04, 2018

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Adobe customer service just got through saving my bacon with this very issue.

Premiere Pro was down too, and i didn't realize it.

He took over my OS X machine and i wish i could have kept track of everything he did, but he basically went through and renamed many many preference files, folders and other Application support files (i'm not sure what they were) in the Library folder.

He changed permissions on several things too.

I know that isn't much help. But it certainly wasn't a simple fix. It took about a half hour minus the hold time.

So far everything is running great!

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Community Beginner ,
Apr 05, 2018 Apr 05, 2018

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Since this obviously is a bug I guess we users are not suppose to figure out. How do we know that Adobe developers are on the stage on this issue?

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New Here ,
Apr 06, 2018 Apr 06, 2018

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I just had support on my machine they went to ~Library/Caches/Adobe/Adobe Media Encoder/12.0 and deleted the typesupport folder and that fixed it for me.

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New Here ,
Apr 06, 2018 Apr 06, 2018

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Thanks! This solved my issue.

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Community Beginner ,
Apr 08, 2018 Apr 08, 2018

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Tnx! Deleting ~Library/Caches/Adobe/Adobe Media Encoder/12.0 solved it!

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Community Beginner ,
Apr 09, 2018 Apr 09, 2018

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i have the same Problem here, but i don't have the folder:

Library/Caches/Adobe

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Community Beginner ,
Apr 09, 2018 Apr 09, 2018

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The folder is located in your user library folder which by default is hidden. Hold down you option key when opening "Go to.."-menu.

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Community Beginner ,
Apr 09, 2018 Apr 09, 2018

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Thanks that solved my Problem 

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New Here ,
Apr 13, 2018 Apr 13, 2018

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This solved the issue for me and thanks for the help!

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New Here ,
Apr 15, 2018 Apr 15, 2018

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The same thing has happened to me with the latest AME. When this occurs, the following is output to the file /var/log/system.log:

Apr 16 02:37:13 stone Adobe Media Encoder CC 2018[23044]: objc[23044]: Class NSSoundDeleter is implemented in both /Applications/Adobe Media Encoder CC 2018/Adobe Media Encoder CC 2018.app/Contents/Frameworks/dvaaudiodevice.framework/Versions/A/dvaaudiodevice (0x116fe3148) and /Applications/Adobe Media Encoder CC 2018/Adobe Media Encoder CC 2018.app/Contents/Frameworks/AMEFrontend.framework/Versions/A/AMEFrontend (0x10b11a6c8). One of the two will be used. Which one is undefined.

Looks like a class is being double-defined. An oversight of the coder. Hopefully a real fix is coming.

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Community Beginner ,
Aug 15, 2018 Aug 15, 2018

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Thank you!!!

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Community Beginner ,
Apr 18, 2018 Apr 18, 2018

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Today Adobe released an update to Media Encoder (12.1.1). This update might have fixed the issue.

Skjermbilde 2018-04-19 kl. 07.55.31.png

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New Here ,
Apr 19, 2018 Apr 19, 2018

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I just did the update, to AME CC 2018 V. 12.1.171. Just as before, it quits immediately, and just as before, it still inserts the following line into /var/log/system.log:

Apr 19 03:08:22 stone Adobe Media Encoder CC 2018[41989]: objc[41989]: Class NSSoundDeleter is implemented in both /Applications/Adobe Media Encoder CC 2018/Adobe Media Encoder CC 2018.app/Contents/Frameworks/dvaaudiodevice.framework/Versions/A/dvaaudiodevice (0x116fe0148) and /Applications/Adobe Media Encoder CC 2018/Adobe Media Encoder CC 2018.app/Contents/Frameworks/AMEFrontend.framework/Versions/A/AMEFrontend (0x10b14f6c8). One of the two will be used. Which one is undefined.

So no one fixed this problem in this release.

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Community Beginner ,
Apr 19, 2018 Apr 19, 2018

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Have you tried to delete files in folder ~Library/Caches/Adobe/Adobe Media Encoder/12.0

It did solve my problem - so far

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New Here ,
Apr 19, 2018 Apr 19, 2018

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Well I had done a clean install of 12.1.171 but I'd never dealt with that folder. Cleared out ~Library/Caches/Adobe/Adobe Media Encoder/12.0 and the latest AME 12.1.171 works now. Thanks!

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Adobe Employee ,
Apr 19, 2018 Apr 19, 2018

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Hi Robert,

The latest version or AME posted to Creative Cloud application is AME 12.1.1.12 .
That is the version that fixes this issue.

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Community Beginner ,
Mar 04, 2020 Mar 04, 2020

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My Media encoder is doing the same thing. Is this where you have to delete inorder for the application to work?

 

Screen Shot 2020-03-05 at 12.00.02 AM.png

 

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