Adobe media encoder not installed, but it is!

New Here ,
Jun 28, 2018 Jun 28, 2018

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I've been making videos and exporting them perfectly and uploading them to youtube. However, yesterday I go to export this video and I get this message. No idea what to do. Thought Premier pro and media encoder would need updating so I've updated them both to the most recent one, yet it still says it's not installed. Please help, I need to upload videos.

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Download and install, Error or problem

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correct answers 2 Correct Answers

Adobe Employee , Jun 29, 2018 Jun 29, 2018
Hi aletial55931476,As Neil mentioned, it requires same version of both applications to queue the export. Here are the help articles to install latest version and older version: Update apps to the latest release of Adobe Creative Cloud Install previous version of your Creative Cloud app Thanks, Vidya

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Community Beginner , Dec 15, 2018 Dec 15, 2018
It seems as though a number of users are still having issues with "Adobe Media Encoder Not Installed". Here is what finally resolved it for me. Uninstall Media Encoder. Next uninstall Premiere pro. Restart your machine. Once restarted, install Premiere Pro FIRST. It will then automatically install Media Encoder without further actions on your part. This will also reestablish the needed links. Finally restart your machine and all should be working normally. I hope this is of help to those still s...

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Adobe Community Professional ,
Jun 28, 2018 Jun 28, 2018

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Your PrPro version in that screen-grab is a 2017 build ... I think you would need a 2017 equivalent build of Media Encoder for it to work with, and as the latest builds are several updates into the 2018 builds, you may have a wrong version of ME to go with that 2017 PrPro.

Neil

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Adobe Employee ,
Jun 29, 2018 Jun 29, 2018

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Hi aletial55931476,

As Neil mentioned, it requires same version of both applications to queue the export.

Here are the help articles to install latest version and older version:

Update apps to the latest release of Adobe Creative Cloud

Install previous version of your Creative Cloud app

Thanks,

Vidya

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Community Beginner ,
Dec 15, 2018 Dec 15, 2018

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It seems as though a number of users are still having issues with "Adobe Media Encoder Not Installed". Here is what finally resolved it for me. Uninstall Media Encoder. Next uninstall Premiere pro. Restart your machine. Once restarted, install Premiere Pro FIRST. It will then automatically install Media Encoder without further actions on your part. This will also reestablish the needed links. Finally restart your machine and all should be working normally. I hope this is of help to those still struggling with this issue.

Best regards and happy encoding...

Bill Steele 

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New Here ,
Feb 18, 2021 Feb 18, 2021

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Its cause you probably have a different version of adobe encoder you can't use adobe after effects 2020 with encoder 2018 they want their money lol.

 

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New Here ,
Mar 10, 2021 Mar 10, 2021

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Im having this problem now, just updates all today.........wth!!

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Explorer ,
Mar 12, 2021 Mar 12, 2021

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Yes, you need the same version BUT make sure you dont have two versions on your computer. All morning I couldn't figure out why after updating everything it still gave me an error. Seems like when I opened the project file from explorer it was pointing to an old version of Premiere, not the latest. Why it didn't delete it during the upgrade I will never know. Delete it, open the project again (you'll be promted to save it as a new project) and you'll be gold. No need to delete and reinstall. 

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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I've not had this issue. I also always keep all older versions when updating/upgrading.

 

The OS opened the file in the version that created it, which is normal behavior. I open projects from the PrPro splash screen, or more often, from within my in-use Productions process, as nearly all my PrPro work is in Productions anymore.

 

Which gets around the troubles you had.

 

Neil

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