Adobe media encoder won't open.

New Here ,
Feb 06, 2021 Feb 06, 2021

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i'm trying to upload a project from Adobe After Effects CC 2019 to Adobe Media Encoder 2019. when I click on the application, the splash screen comes up and begins loading, but after a few seconds the splash screen disappears and the actual application never comes up. i then tried to go into After Effects and move the project to Media Encoder from there (Add to Adobe Media Encoder queue), but it still refuses to open. how do i fix this?

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Adobe Employee ,
Feb 09, 2021 Feb 09, 2021

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Hi there,

That's not ideal. Dynamic link should work if the version of the applications is in sync. Could you share more info to help us troubleshoot the issue?

  • Does it happen with every project? 
  • Are you able to export your project directly from AE?
  • Do you have Premiere Pro to test the dynamic link between PR and AME? 

Looking forward to your response.

Thanks,

Shivangi

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