AME 2017 not recognized by Premiere 2015?

Community Beginner ,
Dec 28, 2016 Dec 28, 2016

Copy link to clipboard

Copied

So I downloaded the new AME 2017. Did NOT update Premiere from 2015 since I'm mid-project on something that I don't want to debug. But now when I want to export from Premiere using AME, I get an error message stating that AME is NOT INSTALLED even though I can open AME 2017 on its own. Is Premiere looking in the wrong location or something?

Capture.PNG

Views

153

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Dec 28, 2016 Dec 28, 2016
Hi Jfschwall,Queuing export from Premiere Pro to Adobe Media Encoder work only when the both applications are of the same version. Please install previous version of Media Encoder to use the feature. Help Article: How to Find and Install Previous Version of Adobe Apps in CC 2015 | Adobe Customer Care Team Thanks, Vidya Sagar.

Likes

Translate

Translate
Adobe Employee ,
Dec 28, 2016 Dec 28, 2016

Copy link to clipboard

Copied

Hi Jfschwall,

Queuing export from Premiere Pro to Adobe Media Encoder work only when the both applications are of the same version.

Please install previous version of Media Encoder to use the feature.

Help Article: How to Find and Install Previous Version of Adobe Apps in CC 2015 | Adobe Customer Care Team

Thanks,

Vidya Sagar.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 29, 2016 Dec 29, 2016

Copy link to clipboard

Copied

Thank you for responding.

I wanted to go back to the previous version, but AME 2015 is not listed under the 'older versions' section of Creative Cloud. How else can I re-download the 2015 version?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 29, 2016 Dec 29, 2016

Copy link to clipboard

Copied

LATEST

Scratch that. I just clicked through your link.

Thanks again!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines