AME 2018 hanging on "Loading ImporterRED.prm"

[Dave Faletti]

Hi - AME (and AE actually) have been giving me problems since the latest updates. AME will not load past 'ImporterRED.prm' Any ideas or similar problems I would love to hear some solutions. No problems before. Nothing else has changed on my system.
Windows 10 / 64 bit.

Cheers

Dave

[Vidya Sagar]

Hi Dave,

It seems like an activation issue. Sign out from Creative Cloud, Sign in back & test.

Instructions: Sign in and sign out to activate or deactivate Creative Cloud apps

If possible disable anti-virus & firewall while performing sign-out & sign in.

Thanks,

Vidya.

[Dave Faletti · Accepted solution]

Hi Vidya,

I am waiting for out new IT guy to obtain the password for our AntiVirus that the old IT forgot to leave him .

I have tried without deactivating the AntiVirus but nothing has changed. If I start in Safe Mode everything runs and loads with no problems including Dynamic Link which is causing problems if AE and AME do successfully open (rare event ATM). Hopefully I can report back soon.

Cheers

Dave

[Vidya Sagar]

Hi Dave,

Thanks for letting us know the status. Please let us know the status after disabling anti-virus.

Vidya.