AME 2019 crashes during export from PPCC

Engaged ,
Mar 02, 2019 Mar 02, 2019

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I just recently updated PPCC 2019 and I have had several crashes when trying to export from PP. Im using a iMac Pro 3 GHz Intel Xeon W 128 gig ram with Radeon Pro Vega 64. This just started happening recentl. I recall it started during the last two updates.

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Adobe Employee ,
Mar 06, 2019 Mar 06, 2019

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Hi AzzieScott,

We're sorry for the issue. Crashes can occur because of many reasons. We need more information to troubleshoot the issue. I have a few questions:

  • What are your computer specifications(OS version, RAM, GPU, Processor etc)?
  • Do you get any crash log or error message that you can share with us? (A screenshot will also help: FAQ: How do I capture and post a screen shot or video? )
  • Does it happen with a specific project?

Please try these steps:

  1. Import a file directly in AME and then try export.
  2. Change the video render and then check if the crash happens.

Let us know if that helps.

Thanks,

Shivangi

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Engaged ,
Mar 16, 2019 Mar 16, 2019

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Hi Shivangi, sorry for the slow reply. I have a iMac Pro 3 GHz Intel Xeon W 128 gig ram with Radeon Pro Vega 64 graphics.

I have also imported directly into AME and it happen one two times. Its not consistent but has happened more times than I would like. Most times when it crashes I can even get crash data because it freezes my whole system, so I have to do a hard reboot to my system which Ive never should or have to do.

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