AME CC 2018 crashing on open

Participant ,
Mar 14, 2018 Mar 14, 2018

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I've attempted to uninstall and reinstall the application, but it still crashes on open.  I'm on Windows 7.

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Adobe Media Encoder.exe

  Application Version: 12.0.1.64

  Application Timestamp: 5a4df059

  Fault Module Name: KERNELBASE.dll

  Fault Module Version: 6.1.7601.24024

  Fault Module Timestamp: 5a58e5b7

  Exception Code: e06d7363

  Exception Offset: 000000000001a06d

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Information 1: 78fc

  Additional Information 2: 78fc7673fa002937ea595a26ff8b8f19

  Additional Information 3: 1b40

  Additional Information 4: 1b40dd227ee180dcf4a8e7097e79fd90

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correct answers 1 Correct Answer

Adobe Employee , May 22, 2018 May 22, 2018
Hi Todd, Some recommended steps for the kernelbase.dll error: Programs Crash, error: Fault module kernelbase.dll . Application - Microsoft Community Thanks,Rameez

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New Here ,
May 03, 2018 May 03, 2018

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I have the same problem

Faulting application name: Adobe Media Encoder.exe, version: 12.1.1.12, time stamp: 0x5acd3283

Faulting module name: ntdll.dll, version: 6.1.7601.24094, time stamp: 0x5abee643

Exception code: 0xc0000005

Fault offset: 0x00000000000278cd

Faulting process id: 0x4698

Faulting application start time: 0x01d3e32a878d0570

Faulting application path: C:\Program Files\Adobe\Adobe Media Encoder CC 2018\Adobe Media Encoder.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: c58eebe0-4f1d-11e8-8c85-4485004a1b30

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Adobe Employee ,
May 22, 2018 May 22, 2018

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Hi kenw440,

Here are some recommendations from the Microsoft community on ntdll.dll error: Multiple problems being caused from ntdll.dll - Microsoft Community

Thanks,

Rameez

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Adobe Employee ,
May 22, 2018 May 22, 2018

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Hi Todd,

Some recommended steps for the kernelbase.dll error: Programs Crash, error: Fault module kernelbase.dll . Application - Microsoft Community

Thanks,

Rameez

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