AME CC 2018 not loading

New Here ,
Oct 21, 2017 Oct 21, 2017

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Hi there,

I installed Media Encoder CC 2018 and I tried to load it but it kept crashing. I tried to reinstall AME CC 2017 but there's no option for it in the CC app (plus I was previously receiving "Adobe Media Core has stopped working" messages).

Is there something I am missing that's preventing AME from launching?

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Community Beginner ,
Nov 13, 2017 Nov 13, 2017

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Same here. Tried uninstalling and reinstalling with no resolve.

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New Here ,
Nov 13, 2017 Nov 13, 2017

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If you want to get the previous version of AME you must do the following: (if you are not a paid subscriber this will not work)

1) Got to the 3 dots at the top right beside profile

2) Click in "Preferences"

3) And two options will pop up on the top of page: GENERAL & CREATIVE CLOUD (click creative cloud)

4) At the bottom of the page will say Show older versions.

If this did not work this means you are not a paid subscriber

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