AME CC 2019 Freeze

Explorer ,
Apr 09, 2019 Apr 09, 2019

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When i drop a .AE file into AME the import fails because the transfer can't complete. The following screen keeps loading "Connecting to Dynamic Link server..."

Someone has a solution?

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Explorer ,
Apr 09, 2019 Apr 09, 2019

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After a long period of seeing the loading screen the connection to dynamic link server fails.

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Adobe Employee ,
Apr 09, 2019 Apr 09, 2019

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Make sure both app were from same release period. 
Example: 
AME 13.1
AE 16.1

If you are using AE 16.0 or 15.x and AME 13.1, they will not be using the same Dynamic Link and won't communicate. 

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Explorer ,
Apr 09, 2019 Apr 09, 2019

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Both programs are up-to-date

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Adobe Employee ,
Apr 17, 2019 Apr 17, 2019

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Hi markk,

Thanks for reaching out and sharing the information. The dynamic link between two applications is likely to malfunction if the preferences have not been copied correctly after the update. Here are a few suggestions:

  1. Test the issue on a new project.
  2. Change the export settings before sending the file to AME.

Let me know if that brings any progress.

Thanks,

Shivangi

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