AME CC May 2020 will not open. Getting "permission" error

Community Beginner ,
May 26, 2020 May 26, 2020

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 Adobe Media Encoder CC May 2020 is not loading up when clicked uppon. I get a notice that says "Adobe Media Encoder cannot create folder. C:\Users\David\Documents\Adobe\Adobe Media Encoder\14.0\presets   Please check permissions and restart the applkication."   I have looked where I thought they would be and can find nothing. I'm sure this is a simple fix (at least I hope so). I have a PC. Does anyone know where specifically I need to go and look to change whatever permissions needs to be changed. It was working fine earlier today. I'd be very grateful.

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New Here ,
Mar 03, 2021 Mar 03, 2021

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I was struggling all day with same issue.

 

Frustrating.  Tried a few things, looked online for advice, but still nothing worked.

 

Then, as a last resort, I went into the C:\Users\[insert own account name\Documents\Adobe\Adobe Media Encoder\14.0  folder and created a folder entitled 'Presets'...

 

Works fine now.

 

Lovely jubbely.

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