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Hello,
I am slowly using my patience - i have now reset my computer 3 times including a complete fresh install of Windows 10 Pro and the Adobe apps (Premiere and Media Encoder)
Alas I cannot get rid of the problem - whenever I try to import a 4K video to encode, AME crashes.
Finally after the last fresh install (AME 13.0.2 (Build 39)) I see an error message from Visual C++ Runtime - Error R6025
Now after the first crash since install, AME just crashes without error messages.
Anyone has an idea how to get rid of this? It is driving me insane and costing me time and money.
Thank you in advance!
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PS: HD videos are no problem, it is clearly connected to 4K videos.
This is the media info of one of those files:
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (mp42/mp41)
File size : 308 MiB
Duration : 1 min 0 s
Overall bit rate : 43.0 Mb/s
Encoded date : UTC 2016-10-27 11:40:46
Tagged date : UTC 2016-10-27 11:40:49
©TIM : 00;00;00;00
©TSC : 30000
©TSZ : 1001
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L5.2
Format settings, CABAC : Yes
Format settings, RefFrames : 3 frames
Format settings, GOP : M=4, N=29
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1 min 0 s
Bit rate : 42.7 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Standard : NTSC
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.172
Stream size : 305 MiB (99%)
Language : English
Encoded date : UTC 2016-10-27 11:40:46
Tagged date : UTC 2016-10-27 11:40:46
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 1 min 0 s
Source duration : 1 min 0 s
Bit rate mode : Constant
Bit rate : 317 kb/s
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 2.27 MiB (1%)
Source stream size : 2.27 MiB (1%)
Language : English
Encoded date : UTC 2016-10-27 11:40:46
Tagged date : UTC 2016-10-27 11:40:46
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PPS: On a second computer it's not an issue - so there is a connection between that specific computer, AME and 4K files
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At the risk of being annoying but I found the culprit - MSI GeForce N750Ti
When I remove the card and only use the Intel HD4000 it works.
Now what?
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The N750Ti may not have a driver that will work with the newest versions of CC.
Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.
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I have someone bring me a GTX1060 card and will try that instead
Update:
Tried a GTX1050 and GTX1060 - same problem. As soon as I plug in a graphics adapter, AME crashes when I tried to add a 4K video.
With the onboard HD4000 Intel graphics: no issues.
And no proper error messages besides the very first one.
This sucks.
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Have you tried different driver versions?
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yes.
including the one that Windows automatically installs when detecting the card and the very latest from the Nvidia website