AME - debug logging and "Timeout while creating encoder group"

New Here ,
Apr 12, 2017 Apr 12, 2017

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Hi All,

Apologies if this has already been answered somewhere else. We're running a set of 4 AME conforming engines running the latest edition of AME 2017. They're being fed jobs from our asset management system via the webservice & network-based storage and 98% of the time they transcode correctly with no problems. Occasionally we get a failure where it states in the console window "Creating Encoder - Timeout while creating encoder group" and it fails the job.

Is there any way of turning on any sort of debug logging in AME? There's nothing about this error in the encoding log and nothing at all in the error log.

The AME instances are running on a combination of VMs running server 2012 and Dell servers running 2008 R2. I believe it's more of an issue with our media management system but if there's anyway to get some more information out of AME it'd be greatly appreciated.

Thanks

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