AME exporting blank content

New Here ,
Jan 23, 2019 Jan 23, 2019

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I finished up a project in after effects and sent it to media encoder to save as h.264. After it was done i clicked the file to watch it and it’s a 3:00 long black video and no audio. I’ve tried different setrings (QuickTime etc) I’ve tried creating new projects, deleting cache, resetting preferences, uninstall and reinstalling, adding a solid layer under everything and nothing works. If I save the project as QuickTime directly from AE it works though. Also while rendering in AME I can see the video and effects in the preview box. The only other trick I’ve come across is to dl a older version but I can’t find an option to do so!

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Adobe Employee ,
Jan 24, 2019 Jan 24, 2019

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Hi

Sorry for your issue. I understand that you are getting blank video after exporting

Have you tried a different format to export?

Please change the video renderer and then try export.

Let us know if it helps.

Thanks,

Shivangi

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