AME is crashing at the end of encodes

Community Beginner ,
Apr 10, 2019 Apr 10, 2019

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This has just started happening and I cannot seem to find anything regarding this issue in the forums.

This is the error code that appears after AME crashes:

[/ame13.1/releases/shared/adobe/MediaCore/MediaLayer/VideoRenderer/Src/CutlistRenderer.cpp-839]

I am using a trash can MacPro with the most current Mojave OS.

Thanks.

Chris

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Adobe Employee ,
Apr 10, 2019 Apr 10, 2019

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We want to know some more detail on this issue.  I sent you a private message.

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Community Beginner ,
Apr 10, 2019 Apr 10, 2019

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Here is a screen shot of my AME

Image 2019-04-10 at 6.54 PM.jpg

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Community Beginner ,
May 16, 2019 May 16, 2019

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Happening to me on a MAC. I did move my Cashe folder, could that be the cause?

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New Here ,
Apr 11, 2019 Apr 11, 2019

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I am having the same problem.

Screen Shot 2019-04-11 at 4.49.50 PM.png

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New Here ,
Apr 11, 2019 Apr 11, 2019

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I am also having the same problem..

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Adobe Employee ,
Apr 11, 2019 Apr 11, 2019

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Thank you for reporting here.  Yes, we identified the problem and possible cause.  We are currently looking into the solution.

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New Here ,
Apr 11, 2019 Apr 11, 2019

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Same problem here, please let us know when this gets resolved. I have a serious deadline tomorrow!

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Community Beginner ,
Apr 11, 2019 Apr 11, 2019

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I was able to get it to work by changed AME to encode with Open CL instead of using software only.

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New Here ,
Apr 12, 2019 Apr 12, 2019

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So far this worked for me too!

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Adobe Employee ,
Apr 18, 2019 Apr 18, 2019

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We just released Premiere Pro 13.1.1 to fix this issue.

In AME, please uncheck Preferences > General > "Import sequences natively" to take advantage of this fix.  If you are using GPU rendering, you can skip this step.

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New Here ,
May 14, 2019 May 14, 2019

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Is there an update to Win10? I have the same issue but I can't seem to find a ver 13.1.1 for my PP

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