AME not launching

New Here ,
Apr 09, 2019 Apr 09, 2019

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I have recently installed both After Effects and Media Encoder on a Windows 10 64-bit laptop. After the first use, Media Encoder starts launching but never manages to. I don't get any errors or other notifications, it just stops.

I have already searched online for a solution and they all seem to refer to a single file (X19zbGNfZmVhdHVyZXNfXw==.slc) which does not seem to exist. I have checked the hidden files and folders and I have also check that the Firewall is not stopping it. It is generating .slc files, just not this specific one.

I have uninstalled and re-installed the software a few times, going as far as using an uninstaller to make sure there are no leftover files, I have run it as Administrator and tried launching it while pressing shift to reset settings and nothing seems to work. I cannot get past the splash screen.

At this point I have no other ideas other than a full system format which I would like to avoid. Any ideas please?

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Adobe Employee ,
Apr 09, 2019 Apr 09, 2019

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Please share version and build of AME and AE you are using.
Go to Help > About to find version and build.

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New Here ,
Apr 09, 2019 Apr 09, 2019

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LATEST

AE version is 16.1.1(Build 4)

AME version should be 13.1.0

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