AME render error

Explorer ,
May 21, 2021 May 21, 2021

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Hello, I'm hoping one of the pros here can help me diagnose the AME render error I get when I try and render this video. I've tried rendering on my home computer and it works but when I render on my work computer it fails. I've attached the error log. TIA ~Amy

 

 

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Adobe Employee ,
May 21, 2021 May 21, 2021

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Hi Amy,

 

We're sorry about the poor experience. Please try to switch from Hardware Encoding to Software Encoding (under Export Settings > Video tab > Encoding Settings > Performance) & check if it's exporting properly. If you are still experiencing the issue try switching the Renderer to Mercury Playback Engine Software Only & check if it works. 

Hope it helps.

 

Thanks,

Sumeet

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Explorer ,
May 21, 2021 May 21, 2021

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Hi Sumeet, I tried changing to Software Encoding and also changed the render to Mercury Playback Engine Software only. It still fails. 😞 Any other suggestions?

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