AME2020 does not work with Premiere Pro 2020

Participant ,
Oct 22, 2020 Oct 22, 2020

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Just had a web chat with Adobe support.

 

I was told that Adobe does not have Media Encoder 2018 on their servers any more.

They have Pr2018 and Ai2018 but not ME2018?

I need to have ME to be able to queue a project in Pr2018's 'Export Settings' dialog box.

 

It does not make sense for Adobe not to have ME2018 when they do supply Pr2018!

Also the chat support person was very below par in every respect...

 

PS

What prompted my contacting Adobe support was the attached error notice, despite having ME2020 installed, which made me suspect that Pr2018 cannot work with ME2020.

 

Many thanks

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Adobe Employee ,
Oct 22, 2020 Oct 22, 2020

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Hi there,

Thanks for writing in. Adobe Creative Cloud provides installers for our current version and the previous major version of each software. Ideally, any version before Premiere Pro 13.1.5 is not available for download. 

Could you share a screenshot where you get the option to download Premiere Pro CC 2018?

We'll make sure the issue gets properly tested and sorted ASAP.

Regards,

Shivangi

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Participant ,
Oct 23, 2020 Oct 23, 2020

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CORRECTION: I think I created confusion by naming my post 'AME2020 does not work with Premiere Pro 2020'

when actually I was referring to Media Encoder 2020 not working with Premiere Pro 2018.

Having clarified this, I would like to also clarify this:

Pr2018 was just months ago supplied to me as a link by the Adobe web chat team.
the web chat team provided me wih a link to After Effects 2018 only weeks ago.

 

As I was able to obtain the 2018 versions of Pr and AE - why can't I get ME2018?

Adobe needs to be consistent in its service.

 

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Participant ,
Oct 29, 2020 Oct 29, 2020

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I have not received, to date, a valid reply from Adobe.

As stated, Adobe has been able to provide a link to both Premiere 2018 and to After Effects 2018.

I fail to see how Adobe would not be able to supply to Media Encoder 2018.

Thank you

Guy Cruls

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