animate export issues

New Here ,
Sep 22, 2020 Sep 22, 2020

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so, when I try exporting my animate file in h.264 format (mp4) I get an error message when I start the cue, i get this message: adobe media encoder failed to encode with the following exception: App.getscriptenginename is not a function

please help I need to export a video with a transparent background so I can't just screen record it anymore

TOPICS
Crash, Download and install, Dynamic link, Error or problem, Export or render, Feature request, Formats, Freeze or hang, Hardware or GPU, How to, Import, Performance, Tips and tricks, Watch folders

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