Audio from Source File Not Recognised

Community Beginner ,
May 17, 2017 May 17, 2017

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Hello,

Encoder is not recognising the audio on my source file and it is definitely there.

Encode settings are default - H.264     Match source - High bitrate

I recently received a new laptop and IT installed Adobe CC 2017. Are there any import settings I need to change.

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CaptureProperties.PNG

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May 23, 2017 May 23, 2017

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Hi Simone,

Is this issue specific to a file or happening with all?

Where exactly are your media files located? Have you tried importing these files from a different location?

Thanks,

Kulpreet Singh

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