Black screen

New Here ,
Feb 25, 2020 Feb 25, 2020

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Hello, I have a problem with the render. The preview is always a black screen after the render too. What to do?Снимок экрана 2020-02-25 в 15.07.34.png

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Adobe Employee ,
Feb 26, 2020 Feb 26, 2020

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Hi Alex,

This does not look ideal. Preview related issues usually occur because of the graphics card. I'd recommend two things.

 

  1. Check if the GPU drivers are updated to the recent version.
  2. Test the issue after changing the video renderer.
 

AME renderer.PNG

Let us know the outcome.

Thanks,

Shivangi

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Adobe Employee ,
Feb 26, 2020 Feb 26, 2020

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Hi Alex,

This does not look ideal. Preview related issues usually occur because of the graphics card. I'd recommend two things.

 

  1. Check if the GPU drivers are updated to the recent version.
  2. Test the issue after changing the video renderer.
 

AME renderer.PNG

Let us know the outcome.

Thanks,

Shivangi

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New Here ,
Feb 26, 2020 Feb 26, 2020

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I tried all 3 points, the screen is still black. The drivers are the latest.

 

Снимок экрана 2020-02-27 в 09.55.17.png

Снимок экрана 2020-02-27 в 09.49.42.pngСнимок экрана 2020-02-27 в 09.49.27.png

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Adobe Employee ,
Feb 27, 2020 Feb 27, 2020

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Thanks for trying the suggestions provided. I was wondering what happens when you select Software Only as a renderer. Did you try that?

Thanks,

Shivangi

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New Here ,
Mar 04, 2020 Mar 04, 2020

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Of course I tried, still the black screen.

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Adobe Employee ,
Mar 05, 2020 Mar 05, 2020

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I see! Which version of AME are you using? Is it a file you are trying  to transcode or a .prproj/.aep file? I wonder if it is happening with every file?

Let me know.

 

-Shivangi

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New Here ,
Mar 06, 2020 Mar 06, 2020

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This is any project from after effects 2020.
The preview works on regular video files.

 

Снимок экрана 2020-03-06 в 11.30.55.pngСнимок экрана 2020-03-06 в 11.30.26.png

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