Blue Screen Of Death when using AME

New Here ,
Feb 07, 2018 Feb 07, 2018

Copy link to clipboard

Copied

Hi all,

Thanks for your support, I'm having huge issues with AME in my Lenovo Yoga 910.

The laptop specs are:

OS Name Microsoft Windows 10 Home

Version 10.0.16299 Build 16299

System Manufacturer LENOVO

System Model 80VF

System Type x64-based PC

Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 2904 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date LENOVO 2JCN39WW, 31/05/2017

Installed Physical Memory (RAM) 16.0 GB

My Yoga 910-13IKB Laptop consistently crashes when using this specific software.

The errors stated are usually:

IRQL_NOT_LESS_OR_EQUAL

MEMORY_MANAGEMENT

PAGE_FAULT_IN_NONPAGED_AREA

And one more regarding a faulty driver (stated below).

So far I've:

Restored the system several times (through Lenovo's recovery drive).

Checked SSD & RAM integrity (no issues found).

Checked drivers (all up-to-date). Intel Smart Sound Technology (SST) OED was failing (BSOD above), but I got it to work by rolling back to a previous version (compatible with it's partner driver: Intel Smart Sound Technology (SST) Audio Controller)

Regarding the software (Adobe Media Encoder), I've tried:

Uninstalling and installing again.

Cleaning Media Cache & Media Cache Files.

Removing video & audio previews.

Restoring default preferences.

My sequence settings are: 1920x1080, 25fps, 1.0 square pixels, 48khz audio.

My output settings are: H.264 1920x1080, 25fps, 1.0 square pixels, 12 to 15 mbps bitrate, 320kbps & 48khz audio.

OpenCL Hardware optimization is enabled.

Any new information/suggestions will be greatly appreciated!

Thanks

Views

332

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 29, 2018 Nov 29, 2018

Copy link to clipboard

Copied

LATEST

Kind of an old thread, LukeC, but thought I'd ask you if you ever solved this. Did you?

Thanks,
Kevin

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines