Can't add any mp4 files to AME CS5

New Here ,
Jun 02, 2021 Jun 02, 2021

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Hi folks!

 

Really hope someone can help. I've just installed my old version of CS5 Production Suite on a new PC, but for some reason I can't import mp4 files into AME, After Effects, Or Premiere Pro. There's no error... the import dialogue just appears and then the cursor spins idly until I stop/quit.

 

My older PC has no issue with this (and I've been happily using the apps for years). The specs of both machines, if it makes a difference, is:

 

PC1

i7-6900K / 32GB RAM and using an Nvidia GTX 1080

 

PC2

AMD 3970X / 64 GB RAM using an Nvidia RTX 3090

 

Both machines run Windows 10 Home.

 

I can import other formats into the above applications (though I haven't tested them all) without any issue, and export as mp4. Just can't get mp4 files in. I can't open any project that contains mp4 files, that opened on my older PC, either.

 

I've searched for answers to this, but all I've seen so far either deals with issues exporting (I don't have that problem), or is trying to sell a third party app to convert the mp4 file first before importing. I obviously don't need (or want) to do this, because AME, After Effects, and Premiere Pro on my older machine import mp4 files just fine.

 

Quicktime is not installed on either machine.

 

Any advice or pointers would be gratefully received!

 

Cheers!

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Error or problem, Import

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New Here ,
Jun 08, 2021 Jun 08, 2021

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Anyone? I really need to get this working. 😕

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