Yesterday I updated AE and Media Encoder to the latest versions and after that I'm not able to get the AE file to the queue in Media Encoder.
Export - Add to Adobe Media Encoder Queue: But the file doesn't show up in the queue window in Media Encoder.
I've tried to reinstall earlier versions but then the quality of the movie gets really really bad!
I use a MacBook Pro 15 and I have Adobe Creative Cloud
For now, open Media Encoder and go to File > Add After Effects Composition and add the project file manually and then select the comp/comps you want to export.
As of now i don´t have another solution.
I’ve tried to do that but the connection to the Dynamic Link-server fails every time.
If you create a brand new project in AE CC2019 and just place let´s say a Solid in the comp with no effects on it, can you export that through Media Encoder CC2019?
Still nothing. I’ve tried to export from AE to AME and I’ve also tried to import the composition in AME, but neither one works.
I found this thread that has a solution. It is probably solved by now but worth checking: AME cannot connect to Dynamic Link Server
If that dont do the trick, try to use the Creative Cloud Cleaner Tool: Use the Creative Cloud Cleaner Tool to solve installation problems
This doesn't work for me. I tries to connect to the dynamic link server after that it says that the file cannot be openend.
I have exactly the same problem
What's your platform? Mac or Win?
If Mac, can you open terminal and run the following command?
ls -l /Applications | grep Adobe
Then copy the output here. Thanks in Advance.
I have the same problem.. After updating Media Encoder is dead
The same problem, I running on Mac pro (macos high sierra).
After I updated both AE and Media encoder, I can't export AE to Media encoder, there's nothing get into the queue.
I try manual but can't link to dynamic link server. It takes a long time and nothing happen.
I tried the clean tool, reinstalled all my adobe app last night, but both didn't work.
I got helped by the help center. But I’m using the older versions now on both AE and AME. Can’t get the new versions to work.
Thanks so much for all your help!
I also got the problem on mac (version 10.13.6 High Sierra).
my specs are:
iMac (Retina 5K, 27-inch, Late 2015)
3,3 GHz Intel Core i5
32 GB 1867 MHz DDR3
AMD Radeon R9 M395 2048 MB
ls -l /Applications | grep Adobe output:
drwxrwxr-x 6 root admin 204 23 okt 09:50 Adobe
drwxrwxr-x@ 6 root wheel 204 24 okt 07:36 Adobe Acrobat DC
drwxrwxr-x 3 root wheel 102 4 okt 15:01 Adobe Acrobat Reader 2017.app
drwxrwxr-x 7 root admin 238 23 okt 09:51 Adobe Acrobat XI Pro
drwxrwxr-x 10 root admin 340 23 okt 09:51 Adobe After Effects CC 2015
drwxrwxr-x 3 root admin 102 23 okt 09:48 Adobe After Effects CC 2017
drwxr-xr-x 11 root admin 374 23 okt 09:51 Adobe After Effects CC 2018
drwxrwxr-x@ 11 root admin 374 25 okt 09:50 Adobe After Effects CC 2019
drwxr-xr-x@ 13 root admin 442 23 okt 14:27 Adobe Animate CC 2019
drwxrwxr-x 5 root admin 170 23 okt 09:51 Adobe Audition CC 2017
drwxr-xr-x 9 root admin 306 23 okt 09:51 Adobe Bridge CC 2018
drwxrwxr-x@ 9 root admin 306 23 okt 10:17 Adobe Bridge CC 2019
drwxrwxr-x 8 root admin 272 23 okt 09:50 Adobe Bridge CS6
drwxrwxr-x 4 root admin 136 23 okt 09:50 Adobe Character Animator (Preview)
drwxrwxr-x 5 root admin 170 23 okt 09:49 Adobe Character Animator CC (Beta)
drwxr-xr-x 6 root admin 204 23 okt 09:50 Adobe Creative Cloud
drwxr-xr-x@ 3 root wheel 102 3 mrt 2016 Adobe DNG Converter.app
drwxr-xr-x 4 root wheel 136 3 mrt 2016 Adobe Digital Editions 4.5.app
lrwxr-xr-x 1 root admin 44 10 dec 2015 Adobe Digital Editions.app -> /Applications/Adobe Digital Editions 4.5.app
drwxrwxr-x 11 root admin 374 23 okt 09:50 Adobe Dreamweaver CC 2018
drwxr-xr-x@ 10 root admin 340 23 okt 15:42 Adobe Dreamweaver CC 2019
drwxrwxr-x 10 root admin 340 23 okt 09:51 Adobe Dreamweaver CS6
drwxrwxr-x 5 root admin 170 23 okt 09:51 Adobe Edge Animate CC 2015
drwxrwxr-x 8 root admin 272 23 okt 09:50 Adobe ExtendScript Toolkit CC
drwxrwxr-x 7 root admin 238 23 okt 09:50 Adobe Extension Manager CC
drwxrwxr-x 6 root admin 204 23 okt 09:50 Adobe Extension Manager CS6
drwxrwxr-x 10 root admin 340 23 okt 09:50 Adobe Fireworks CS6
drwxrwxr-x 12 root admin 408 23 okt 09:51 Adobe Flash CS6
drwxrwxr-x 3 root admin 102 23 okt 09:51 Adobe Illustrator CC 2015.3
drwxrwxr-x 14 root admin 476 23 okt 09:51 Adobe Illustrator CC 2017
drwxrwxr-x 14 root admin 476 23 okt 09:51 Adobe Illustrator CC 2018
drwxrwxr-x 12 root admin 408 23 okt 09:51 Adobe Illustrator CS6
drwxrwxr-x 3 root admin 102 23 okt 09:50 Adobe InDesign CC 2014
drwxrwxr-x 15 root admin 510 23 okt 09:50 Adobe InDesign CC 2015
drwxrwxr-x 15 root admin 510 23 okt 09:51 Adobe InDesign CC 2017
drwxrwxr-x 13 root admin 442 23 okt 09:51 Adobe InDesign CS6
drwxrwxr-x 5 root admin 170 23 okt 09:51 Adobe Lightroom CC
drwxrwxr-x@ 5 root admin 170 25 okt 09:43 Adobe Media Encoder CC 2019
drwxrwxr-x 6 root admin 204 25 okt 09:58 Adobe Media Encoder CS6
drwxr-xr-x 6 root admin 204 23 okt 09:50 Adobe Muse CC 2018
drwxrwxr-x 4 root admin 136 23 okt 09:48 Adobe Photoshop CC 2015
drwxrwxr-x 4 root admin 136 23 okt 09:50 Adobe Photoshop CC 2015.5
drwxrwxr-x 4 root admin 136 23 okt 09:50 Adobe Photoshop CC 2017
drwxrwxr-x 10 root admin 340 23 okt 09:51 Adobe Photoshop CC 2018
drwxr-xr-x@ 10 root wheel 340 23 okt 15:43 Adobe Photoshop CC 2019
drwxrwxr-x 12 root admin 408 23 okt 09:50 Adobe Photoshop CS6
drwxr-xr-x 6 root admin 204 23 okt 09:50 Adobe Premiere Pro CC 2018
I have the same problem since the update. Media Encoder does not work with AE. Have tested all suggestions for solutions.
Macbook Pro 2.4 Intel Core 5i
I am having the same issue. This is really frustrating because it is holding up my production. Adobe needs to get a fix out ASAP. This is unsatisfactory
When AE is running, do you see "dynamiclinkmanager" running in Activity Monitor?
If you create a new user in your system, switch to that new user and run AE, does this help?
Dynamiclinkmanager is running with AE.
Also media encoder is taking a long time to que a comp if I drag a comp in.
I cant test the new user
Yes, Dynamiclinkmanager is running with AE.
I just can't create new user on my Mac just like that.
Are you not Admin on the Mac?
Is it a company Mac managed by IT?
dynamiclinkmanager running here as well. My Media Encoder won't que anything no matter what way I try to. And when I quit it I get a fail message.
Could you post the screenshot of the fail message you are seeing? Are you Admin on your system? Or standard user?
Also, could you tell me your license type, e.g. regular monthly/yearly subscription, enterprise license, team license and etc?
I have been having issues with AME/DynamicLink from both Premiere and After Effects on both work and home setups (enterprise licence / individual yearly, respectively).
Takes a full 2-3 minutes just to get a sequence/comp across DynamicLink to AME, then half the time when I run AME it returns 'failed' status anyway.
For now I'm just having to render the old way, in-program.
Hey! There is no error message, it just happens .... nothing. Media encoder starts but then nothing happens. Nothing.
I'm Admin on Macbook Pro 2.4 Intel Core i5. Regular monthly on CC.
Everything worked perfectly until the last update ...
Could you try the following?
- In AE's Help menu > Sign Out. Then, from Creative Cloud desktop app, log back in.
- After rebooting the system, while holding shift key down, launch AME first (this uses dynamiclinkmanager from AME and clears its prefs)
- Instead of using Files > Export > "Add to Adobe Media Encoder Queue", try "Add to Render Queue", then click "Queue to AME"
If any of those helps, you may want to try