Character Animator file gets stuck in the encoding process

New Here ,
Dec 10, 2020 Dec 10, 2020

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My student has exported his character animator into Media encoder.  He pressed the green arrow button to start the encoding process and it just gets stuck.  The encoding process seems to start but there's no progress.  After an hour or so, he just has to give up.  Any ideas?  

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Error or problem, Export or render, Freeze or hang

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