Encoder keeps turning my computer off - MAC

Community Beginner ,
Feb 23, 2020 Feb 23, 2020

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Hi all,

 

When encoding, the system just turns itseld off!  I'm using Encoder 2020, on a Mac and have upgraded to Catalina.  Anyone out there had the same issue on a Mac?  I saw one post for Windows but couldn't translate the issue to Mac.

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Crash, Error or problem, Export or render, Freeze or hang, Hardware or GPU, Performance

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Community Beginner ,
Feb 25, 2020 Feb 25, 2020

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Any adobe staff that can please help me with this one.  It is starting to impact on workload.

 

love some help.

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Community Beginner ,
Feb 25, 2020 Feb 25, 2020

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This is the message I get when restarts.  This only happening with encoder mainly and one with Premiere CC so far. 

Is no one else out there having this problem?

 

Adobe support please help!

Screen Shot 2020-02-26 at 4.17.59 pm.pngScreen Shot 2020-02-26 at 4.17.27 pm.png

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Community Beginner ,
Mar 01, 2020 Mar 01, 2020

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Ok So when I rang Adobe support I was told that there is no support for Encoder and that I must use the forum, where Abode staff monitor the forum and I would get an answer.  That has not happened so could any Adobe staff who are monitoring this forum please answer my questions.  It's a bit much to have absolutely no support at all.

 

 

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