Encoder Queue List Disappears

Explorer ,
Nov 09, 2016 Nov 09, 2016

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Hi,

I have been using premiere and encoder for a few years without a problem.

However, in the last week, after encoder finishes a job it disappears from the queue.

The exported file is fine and where it should be but the item disappears from the list, along with the accompanying green tick that would be beside it (or more importantly the yellow or red warning message if there is a problem).

Any ideas?

Thanks in advance.

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Adobe Employee , Nov 10, 2016 Nov 10, 2016
Hi Flw2001, Is it happening after the closing & reopening Media Encoder or immediately after the export?If the option "Remove completed files from queue on exit" in Preferences > General > Queue is enabled, The completed files will be cleared from Queue after Exit. If it is happening immediately,      1. Quit Media Encoder,      2. In Windows, C:\Users\UserName\Documents\Adobe\Adobe Media Encoder\11.0 (Or)          In Mac, Documents > Adobe >Adobe Media Encoder > 11.0     3. Rename the 11.0 fold...

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Adobe Community Professional ,
Nov 09, 2016 Nov 09, 2016

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Does it export OK?

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Explorer ,
Nov 09, 2016 Nov 09, 2016

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Yes the exported file is fine but the queue list disappears.

We need this to show the following shift what's been exported and also that there are no warning signs on there.

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Adobe Employee ,
Nov 10, 2016 Nov 10, 2016

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Hi Flw2001,

Is it happening after the closing & reopening Media Encoder or immediately after the export?

If the option "Remove completed files from queue on exit" in Preferences > General > Queue is enabled, The completed files will be cleared from Queue after Exit.

If it is happening immediately,

     1. Quit Media Encoder,

     2. In Windows, C:\Users\UserName\Documents\Adobe\Adobe Media Encoder\11.0 (Or)

          In Mac, Documents > Adobe >Adobe Media Encoder > 11.0

     3. Rename the 11.0 folder to Old_11.0

     4. Launch Media Encoder & Check the Export again.

Please let us know the status of the issue.

Thanks,

Vidya Sagar.

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Explorer ,
Nov 11, 2016 Nov 11, 2016

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Thanks Vidya,

That worked.

To answer your questions for other users.

It was disappearing from the queue immediately, not when I quit Encoder, so the tick box in preferences would not work.

Your solution regards renaming the folder worked.

Thanks very much for your help!

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