Encoding Failed Component: H.264 of type Exporter Selector: 9 Error code: 3

Explorer ,
Oct 31, 2020 Oct 31, 2020

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Hi, I have an encoding failer (see log below) which when I repeat/reset status on the same sequence will happen/fail at different times during the same export with no changes to the project/setting etc?:

 

Basic setup; Windows 10, Premiere 14.5, ME 14.5 Geforce GTX 1070 with latest Oct 2020 studio driver

 

------------------------------------------------------------
- Encoding Time: 00:03:15
10/31/2020 02:56:00 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\D:\Premier Pro Exports\20201012-wed-gib-wedding-MA.mp4
Writing file type: H264
Around timecode: 00:12:40:14 - 00:12:40:15
Component: H.264 of type Exporter
Selector: 9
Error code: 3

------------------------------------------------------------
- Encoding Time: 00:03:28
10/31/2020 03:00:29 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\D:\Premier Pro Exports\20201012-wed-gib-wedding-MA.mp4
Writing file type: H264
Around timecode: 00:13:20:16 - 00:13:20:17
Component: H.264 of type Exporter
Selector: 9
Error code: 3

------------------------------------------------------------

TOPICS
Export or render, Hardware or GPU

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New Here ,
Nov 01, 2020 Nov 01, 2020

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I'm having the exact same issue over the last week. Constant render failures on the same project at completely random times. Sometimes it will make it 90% through a video, other times 5 seconds. The around timecode in the error is almost always between to frames.
I've tried making changes at that point
I've take lumetri off of clips
I've tried rendering previews of the entire timeline. I've moved my source files and project files to different drives
I've tried rendering to different drives
I've turned Hardware acceleration off, back on, cleared media cache
I've tried dozens of recommendations made on this forums and other places.
I've tried changing bit rate to below what's in the default YouTube presets
I've tried turning off/on Max Render Depth and other similar properties

It fails on clips that are extremely basic un-edited clips straight from my 90D. It fails on some clips with lumetri, some with out. It fails on dynamic linked clips from AE. It fails on images, it fails on pretty much just text rendered to the screen I've made dozens of adjustments and it isn't helping. The places where it fails seems completely random. My graphics drivers are up-to-date.

I've noticed a couple other very similar posts this weekend. I wonder if there's possibly an issue with a AME or NVIDIA driver's? It's quite frustrating.
https://community.adobe.com/t5/adobe-media-encoder/media-encoder-fails/td-p/11556268?page=1

Windows 10 Pro, build 19041.572
NVIDIA 457.09 Drivers
Intel i7 5960x
64 GB DDR4
GTX 1070 FE


- Encoding Time: 00:04:46
10/31/2020 10:30:57 AM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\C:\Users\carbo\Videos\please-work.mp4
Writing file type: H264
Around timecode: 00:01:54:18 - 00:01:54:19
Component: H.264 of type Exporter
Selector: 9
Error code: 3

------------------------------------------------------------
- Encoding Time: 00:37:52
10/31/2020 11:11:07 AM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\C:\Users\carbo\Videos\please-work_1.mp4
Writing file type: H264
Around timecode: 00:32:46:15
Component: H.264 of type Exporter
Selector: 9
Error code: 3

------------------------------------------------------------
- Encoding Time: 00:24:18
10/31/2020 02:23:18 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\C:\Users\carbo\Videos\Main_Sequence.mp4
Writing file type: H264
Around timecode: 00:16:28:04 - 00:16:28:05
Component: H.264 of type Exporter
Selector: 9
Error code: 3

------------------------------------------------------------
- Encoding Time: 00:09:40
10/31/2020 08:12:09 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\C:\Users\carbo\Videos\Main_Sequence.mp4
Writing file type: H264
Around timecode: 00:05:00:18 - 00:05:00:19
Component: H.264 of type Exporter
Selector: 9
Error code: 3

------------------------------------------------------------
- Encoding Time: 00:23:23
10/31/2020 10:07:16 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\D:\Main_Sequence.mp4
Writing file type: H264
Around timecode: 00:33:27:04
Component: H.264 of type Exporter
Selector: 9
Error code: 3

------------------------------------------------------------
- Encoding Time: 00:01:42
10/31/2020 10:59:03 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\E:\Main_Sequence.mp4
Writing file type: H264
Around timecode: 00:00:35:19 - 00:00:35:20
Component: H.264 of type Exporter
Selector: 9
Error code: 3

------------------------------------------------------------
- Encoding Time: 00:02:17
11/01/2020 12:32:57 AM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\C:\Users\carbo\Desktop\Main_Sequence.mp4
Writing file type: H264
Around timecode: 00:00:36:23
Component: H.264 of type Exporter
Selector: 9
Error code: 3

------------------------------------------------------------
- Encoding Time: 00:12:24
11/01/2020 12:45:34 AM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\C:\Users\carbo\Desktop\Main_Sequence_1.mp4
Writing file type: H264
Around timecode: 00:09:20:14 - 00:09:20:16
Component: H.264 of type Exporter
Selector: 9
Error code: 3

------------------------------------------------------------

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Explorer ,
Nov 02, 2020 Nov 02, 2020

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Hi, yes I share your frustration, its sounds like exactly the same problem as mine with Canon MP4s files and either H.264 or H.265 hardware encoding. I never had hardware encoding problems at all until 14.x.

 

My current workaround is to use software encoding on the dropdown in premier 14.5. CUDA and OpenCL give the same problem. Another workaround is to export as Apple ProRes 422 and then use ME for H.264 or H.265 with hardware encoding on and that works just fine.

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Community Beginner ,
Nov 06, 2020 Nov 06, 2020

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Also having the same error on h264 or h265 encoding with a exact similar report. No log error message.  As matter of precaution I have only updated my premiere pro istance but NOT my media encoder, smart move as it seems that 14.3 had 0 peroblems on exports like this. 

 

Last faild export that I have log on. 

------------------------------------------------------------
- Encoding Time: 00:03:15
10/31/2020 02:56:00 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error completing render.

Writing with exporter: H.264
Writing to file: \\?\D:\WORK\FULL_EDIT.mp4
Writing file type: H264
Around timecode: 00:02:30:14 - 00:04:40:15
Component: H.264 of type Exporter
Selector: 9
Error code: 3

 

Last log is as fallow: 

 

Log file created: 11/6/2020 2:42:19 PM
----------------------------------------
Ticks = 281 <1868> <Wasapi initialization> <5> Time = 0.0239912second
Ticks = 469 <9284> <AnywhereLocalClient> <5> Local Hub HTTP port retrieved, port: 49169
Ticks = 2484 <1868> <DS> <5> GPUSniffer launching with test mask 254
Ticks = 5297 <1868> <DS> <5> GPU Sniffer Output:
GPUSniffer testing 254
Initializing GPU Tech:
Try CUDA: 1
Try OpenCL: 1

Try Metal: 1
Try Vulkan: 1
KernelLoadAction: 0
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 0000000000000000
CUDA system device count: 1
Found CUDA device index: 0 Name: GeForce GTX 1650 with Max-Q Design
No capability restrictions detected - adding device to list
OpenCL system device count: 2
Found OpenCL device Name: GeForce GTX 1650 with Max-Q Design supportsSSG: 0
Skipping nVidia OpenCL device
Found OpenCL device Name: Intel(R) UHD Graphics 630 supportsSSG: 0
No capability restrictions detected - adding device to list
Finished gpu initialization in 0 ms

--- OpenGL Info ---
Vendor: NVIDIA Corporation
Renderer: GeForce GTX 1650 with Max-Q Design/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 457.09 27.20.100.8783
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 1
Monitor 0 properties -
Size: (0, 0, 1920, 1080)
Max texture size: 32768
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1


--- GPU Computation Info ---
Found 2 devices supporting GPU computation.
CUDA Device 0 -
Name: GeForce GTX 1650 with Max-Q Design
Vendor: NVIDIA
Capability: 7.5
Driver: 11.1
Total Video Memory: 4096MB
OpenCL Device 1 -
Name: Intel(R) UHD Graphics 630
Vendor: Intel
Capability: 2.1
Driver: 2.1
Total Video Memory: 13045MB

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Explorer ,
Nov 06, 2020 Nov 06, 2020

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Hi, Ok yes sounds like an idea to drop back a ME version or even try the ME 14.6 Beta

 

Regards Gary

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Community Beginner ,
Nov 17, 2020 Nov 17, 2020

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So yeah.. updated all my drivers in my systems and it seems that my export problem have been solved. I can export h264 and h265 with out problems. 

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New Here ,
Mar 16, 2021 Mar 16, 2021

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Thanks! Was having this problem with the new update... had to re-install last version of ME (2020 version 14.9) and it worked!!!

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New Here ,
Jan 28, 2021 Jan 28, 2021

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I have the same problem. This product is a nightmare. I am unable to export a simple work. Amazing..

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New Here ,
Nov 09, 2020 Nov 09, 2020

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I had the exact same problem with my i7 7820x + GTX 1080 Ti OC.

 

What solved the problem (for now), and I can't tell if everything is related or not (well, we are used to it with Adobe, righ?):

P.s.: Of course I didn't want to disable HW acceleration, I spend a lot of money just to have it!

 

- My cache folder was in another SSD. I set it to be on "the same folder as project"

- Removed Media Encoder from my system

- Installed Media Encoder Beta (14.6)

 

Instead of exporting direct from Premiere Pro, I queued it to the Media Encoder Beta and didn't have this error since.

 

I hope it helps and I hope Adobe fixes it as soon as possible.

 

Best regards!

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Explorer ,
Nov 17, 2020 Nov 17, 2020

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Hi All, I've just updated ME and PP to 14.6 and still exactly the same problems.

 

Does anybody know on this forum how I go about getting Adobe tech support?

 

Kind Regards Gary

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Explorer ,
Dec 08, 2020 Dec 08, 2020

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I had the supporter 2 hours playing with my system. He did what we all did. He tried several things without finding any results. You can open a support chat and tell us your findings.

 

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Community Beginner ,
Nov 17, 2020 Nov 17, 2020

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Ive been having the issue. Windows 10pro , Intel 9900k , Nvidia RTX 2070. I have spent countless hours with adobe support and they keep sending me to Nvidia. I did all the GPU testing and Nvidia sent me back to adobe!

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Explorer ,
Nov 17, 2020 Nov 17, 2020

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I may have a solution which came from an online chat with Adobe support. To cut a long story short I was advised to change my export location to an internal drive. Now I was already exporting to an internal drive (non SSD) but I changed export location to an internal SSD and it worked and I exported with no errors several repeated times as a test.

 

Basically, I was advised that the error code was due to data flow issues (which could answer why the error happened at seemingly random points during the timeline on export). So the story from this is put all your media etc on fast internal drives and keep all the PP data files/previews/DB/Cache etc on fast drives and not on standard external drives and see if that works. I'm currently rearranging all my files and putting my source media on a fast SSDs.as well.

 

 

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New Here ,
Dec 28, 2020 Dec 28, 2020

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Hello, 

 

Can you confirm if this worked? so far all solutions did not work ( not all media on SSD's yet )

However the export location is on an internal drive. 

 

Using All possible versions of PP and ME still gives the same error with updated GPU driver, currently will try to put everything on one SSD and see if it works.

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New Here ,
Jan 19, 2021 Jan 19, 2021

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Yeah this worked for me, I have 2 SSD's and one hard drive, it was going to my secondary SSD but when i set the destination to my main SSD it worked, before this I had tried the other options of downgrading ME and PE and all that, but this was what solved it for me, but i gotta see if this keeps on working or not

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Community Beginner ,
Mar 14, 2021 Mar 14, 2021

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I find this is an improvement: an internal SSD for export works for me about half the time (with exactly the same settings for the repeated tries).  On any other disk it always fails.

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Community Beginner ,
Mar 14, 2021 Mar 14, 2021

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OK, it might still fail but a further improvement seems to be to put the input files on an internal SSD as well. DOes that make it a timing issue?  If so slowing down the export processing might also help.

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Community Beginner ,
Mar 24, 2021 Mar 24, 2021

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I had the same error multiple times at different random moments on a project that rendered before. I was able to solve it by choosing an SSD drive as output location, same drive as the Premiere program folder, but different drive from the media files. 

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Community Beginner ,
Nov 18, 2020 Nov 18, 2020

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If you have an intel processor with onboard GPU call intel tech support. I have an i9 9900k and the cpu works fine, but the gpu failed and was causing the crash. Intel replaced the processor and everthing is working again.

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New Here ,
Nov 20, 2020 Nov 20, 2020

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I had the same errors. After saving the rendered output to another SSD, the jobs are running through. It seems to be a data flow issue.

ME settings

C: SSD    Media cache files: C:\Users\andreasv\AppData\Local\Adobe\Lightroom\Caches\Video

😧 SSD    all source files, video and sound

E: SSD    😧 was output device for rendered file. I changed it to E: and it worked.

 

Regards

Andreas

 

 

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New Here ,
Nov 20, 2020 Nov 20, 2020

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I am sorry, I was to quick. My answer above doesn't solved the problem. I still receive an error. This time at the very end of the render job.

Andreas

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New Here ,
Nov 21, 2020 Nov 21, 2020

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Going back to ME version 14.6 helped. No crashes anymore.

Andreas

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Community Beginner ,
Dec 06, 2020 Dec 06, 2020

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Its back to crashing. Error code 3

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Explorer ,
Dec 08, 2020 Dec 08, 2020

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It is not back, it was never gone.

Even with 14.7, release tody same error at random timestamps.

 

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Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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I've also been getting these errors - having read throug the forum (thank you for contributions) I solved mine by rolling back to media encoder 4.5 and switching the exports to the same SSD as the program runs on (I did both at the same time, so not sure which event was trhe solution)

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