Error: BaseDirectory

New Here ,
Mar 21, 2017 Mar 21, 2017

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My machine is installed windows 7 to open the adobe media encoder happens the following error:

Error: Could not find registry entry: BaseDirectory

Help me!

Thank you.

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Adobe Employee ,
Mar 23, 2017 Mar 23, 2017

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That's a weird one, Carlos. Can you please file a bug here? Please try pressing the Shift key when launching. Does that help? Let us know.

Thanks,
Kevin

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