EXPORT FAILED (H.264) MEDIA ENCODER 2018_error code5

New Here ,
Jan 01, 2019 Jan 01, 2019

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    Adobe Media Encoder 2019 cc 13.0.2 (Build 39)

  • Tell us about your computer hardware. Be especially certain to tell us about your OS, CPU, RAM, GPU (make, model, driver version)

    OS: Window 10 Enterprise 54 bit (10.0, Build 17134), RAM: 16384MB RAM, GPU (Intel(R) UHD Graphics 620, 23.20.16.5044),

  • Are you using Mercury Playback Engine GPU Acceleration?  Yes
  • Do you still have the issue when choosing Project Settings > General > Renderer > Mercury Playback Engine (Software Only)? Not at all
  • Does the problem only happen with your final output, with previews, or both? While proceeding the encoding
  • Do you have a crash log that you can upload (Creative Cloud or DropBox, etc.) so we can inspect it? (Please refer to the crash long below)

------------------------------------------------------------

- Encoding time: 00:03:01

01/02/2019 01:25:23 PM : Encoding failed

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Export error
Error compiling movie.

Export error

Failed to completing rendering.

Recording on file:  \\?\C:\Users\user\Documents\THE K2_ep5 ME.mp4

Recording File Type: H264

Surround Timecode: 01;17;29;21

Component: ImporterH264. of type importer

Selector: 9

Error code: 5

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Adobe Employee ,
Jan 09, 2019 Jan 09, 2019

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Hi heidi_kim,

Sorry for your issue. I understand you are unable to export using Adobe Media Encoder. Please check this article: How to fix issues that cause errors when rendering or exporting

Let us know if it helps.

Thanks,

Shivangi

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