export problems premier to media encoder. (Denmark)

New Here ,
May 23, 2018 May 23, 2018

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Hi everyone. I got two problems with encoder.

1. When i'm queue two diffrent project to export, it mixes some of the two projects clips together.

2. When i'm export credits in TIF format, it changes the TIF color and move the position. everything looks normal in premier, but after export it keep changcing the credits.

can someone help?

Kind regards -Emilio

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Adobe Employee ,
May 23, 2018 May 23, 2018

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Hi Emilio,

Sorry for the trouble. We need more information to analyse. What are your system specs(OS, RAM, GPU, GPU drivers, CPU)?

What is the exact dot version of Premiere Pro & Media Encoder? FAQ: How to find the exact version of Premiere Pro you're using?

Just for a test, change the renderer in Media Encoder > Queue panel & check the issue.

Thanks,

Vidya

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New Here ,
May 24, 2018 May 24, 2018

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Hi again. here is some info.

OS X EL Captain V. 10.11.6

RAM 32 GB Mhz DDR3

GPU 3,2 GHz intel core i5

Graphics AMD Radeon R9 M390 2048 MB

Premiere V.12.0.0

Encoder V.12.0.0.202

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Adobe Employee ,
May 29, 2018 May 29, 2018

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Hi Emilio,

Sorry for the trouble. Go to Media Encoder Preferences > General > Uncheck "Import sequences natively", queue the render again & test.

Thanks,

Vidya

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