exporting problem

Explorer ,
Dec 19, 2019 Dec 19, 2019

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So I tried exporting my project from after effects multiple times, probably over 20 times and it would start to queue but then a little over half way done then it fails. Now when I try to export it the project dosen't even show up when media encoder pops up. ive already unistalled both after effects and encoder. can anyone help?

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Crash, Export or render, Freeze or hang, Hardware or GPU

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correct answers 1 Correct Answer

Adobe Community Professional , Dec 20, 2019 Dec 20, 2019
Your computer doesn't meet the minimum requirements for After Effects: https://helpx.adobe.com/after-effects/system-requirements.html

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Adobe Community Professional ,
Dec 19, 2019 Dec 19, 2019

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What are the complete computer specs, including hard drives, (how many, what kind, what is on each, and how full)?

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Explorer ,
Dec 19, 2019 Dec 19, 2019

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Hardware Overview:

 

  Model Name: MacBook Pro

  Model Identifier: MacBookPro15,4

  Processor Name: Intel Core i5

  Processor Speed: 1.4 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 6 MB

  Hyper-Threading Technology: Enabled

  Memory: 8 GB

  Boot ROM Version: 1037.40.124.0.0 (iBridge: 17.16.11081.0.0,0)

  Serial Number (system): FVFYP62EL410

  Hardware UUID: 92F1C0EA-9101-561D-B2A2-3349E2FABAF0

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Adobe Community Professional ,
Dec 20, 2019 Dec 20, 2019

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Your computer doesn't meet the minimum requirements for After Effects:

https://helpx.adobe.com/after-effects/system-requirements.html

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Explorer ,
Dec 20, 2019 Dec 20, 2019

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so dose that mean I just cant export it? because it was working perfectly fine before.

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Adobe Community Professional ,
Dec 21, 2019 Dec 21, 2019

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What is your hard drive setup (how many, what kind, what is on each, and how full)?

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Explorer ,
Dec 21, 2019 Dec 21, 2019

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I have Macintosh HD and i have external passport.

 

Macintosh HD:

 

  Available: 118.73 GB (118,730,543,104 bytes)

  Capacity: 250.69 GB (250,685,575,168 bytes)

  Mount Point: /

  File System: APFS

  Writable: Yes

  Ignore Ownership: No

  BSD Name: disk1s1

  Volume UUID: C83FE030-0F4E-4E29-8BA7-E43801065C59

  Physical Drive:

  Device Name: APPLE SSD AP0256N

  Media Name: AppleAPFSMedia

  Medium Type: SSD

  Protocol: PCI-Express

  Internal: Yes

  Partition Map Type: Unknown

  S.M.A.R.T. Status: Verified

 

External Drive:

 

  Available: 450.06 GB (450,057,207,808 bytes)

  Capacity: 999.83 GB (999,826,612,224 bytes)

  Mount Point: /Volumes/Hannahs

  File System: Journaled HFS+

  Writable: Yes

  Ignore Ownership: Yes

  BSD Name: disk2s2

  Volume UUID: 20A8C4C8-ACC7-3B89-B363-8E1FB77C919A

  Physical Drive:

  Device Name: My Passport 25E3

  Media Name: WD My Passport 25E3 Media

  Protocol: USB

  Internal: No

  Partition Map Type: GPT (GUID Partition Table)

 

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Adobe Community Professional ,
Dec 21, 2019 Dec 21, 2019

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You may be running out of room on your OS hard drive for temporary files.

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Explorer ,
Dec 21, 2019 Dec 21, 2019

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is there possibly a way for me to solve this problem other than me just getting a new computer to work on? because I need to be able to edit and get these files exported. 

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Adobe Community Professional ,
Dec 22, 2019 Dec 22, 2019

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Not that I am aware of.

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Explorer ,
Dec 22, 2019 Dec 22, 2019

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okay, thank you for your help.

 

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