exporting

[Moses5CAD]

i have been trying to export my project files from character animator via media encoder but it keeps asking me to install the app yet i already have media encoder. i went a head to try adding it to the rendering queue in media encoder directly but it popping up a message "could not open project file". i'm using Adobe Media Encoder 2019 .how can i solve this issue?

[imeilfx · Accepted solution]

Is your Character Animator version and AE version the same? From the same release? 

[Moses5CAD]

No they're different. i wonder if that could be the problem. so i should  use versions from the same release date then? I'll try that and see if it fixes the problem

[Moses5CAD]

using same release versions has solved my problem. Thanks