glitching on dark areas

New Here ,
May 22, 2021 May 22, 2021

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D6E9F74E-60F9-4871-9ECC-CB90C9E665A5.jpeg

hello, when previews and rendering in media encoder, darker areas of the video seem to glitch and show colourful horizontal lines.  i have attached a photo for reference; i'm not sure how to fix this. please help asap!!

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Error or problem, Export or render

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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New Here ,
May 25, 2021 May 25, 2021

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i am using Intel(R) HD Graphics 620. i know it's not exactly ideal  but it has been working fine for me for almost a year, so im not sure why its only started doing this now. any other suggestions?

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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Also:

 

Try turning off Hardware encoding in the export sttings.

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