Hardware Acceleration not available after hard drive swap

New Here ,
Mar 17, 2017 Mar 17, 2017

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Hi, I have a Dell XPS 13 (9350) with Intel HD Graphics 520.  For a year I exported in Media Encoder with hardware acceleration and it worked flawlessly.  After replacing the stock m.2 sata drive with a pcie drive, hardware acceleration is no longer available and export times are about 25% longer.  Any ideas?  Thank you for any thoughts on this.

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correct answers 1 Correct Answer

Engaged , Mar 19, 2017 Mar 19, 2017
Hardware acceleration is related to your graphics card driver. If you changed your system drive then the version of the driver may need updating. Not really sure on the Intel graphics chip though - are you sure you don't have an NVidia chip as well? That is normally what provides GPU acceleration (Cuda using Mercury)... also check your preferences and make sure you've enabled GPU acceleration.

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Engaged ,
Mar 19, 2017 Mar 19, 2017

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Hardware acceleration is related to your graphics card driver. If you changed your system drive then the version of the driver may need updating. Not really sure on the Intel graphics chip though - are you sure you don't have an NVidia chip as well? That is normally what provides GPU acceleration (Cuda using Mercury)... also check your preferences and make sure you've enabled GPU acceleration.

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Adobe Employee ,
Mar 20, 2017 Mar 20, 2017

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Hi Michelles,

As stated by JOHN MONDO, Hardware acceleration is related to Graphics card driver. Please update the GPU driver.

Update the graphics driver | Windows 8, 7, Vista

Please let us know the status after trying the step.

Thanks,

Vidya

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New Here ,
Mar 20, 2017 Mar 20, 2017

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That did it!  Simple graphics driver update.  Thank you!

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