HEVC codec

Apr 28, 2021 Apr 28, 2021

Copy link to clipboard

Copied

When I try and drag a mov from a client into Encoder it comes up stating that "you need to have a paid account" to use that codex. Of course, I DO have a paid account. I don't see anywhere on Adobe that says "download these codex" or whatever, and the only thing that mentions this on the forums that is "solved" has a user who wrote a warning that the answer is a scam.

 

Has anyone figured this out yet?

Thanks.

Van

TOPICS
Error or problem, Formats, Import

Views

15

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 28, 2021 Apr 28, 2021

Copy link to clipboard

Copied

Hi Van,

Thanks for writing in. Are you using HEVC file on a Windows computer? If yes, you may need to install HEVC extension for using this file. I'd recommend taking a look at this article for more info: https://helpx.adobe.com/premiere-pro/user-guide.html/premiere-pro/using/supported-file-formats.ug.ht...

I hope it helps.

Regards,

Shivangi

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines