How do I get Adobe Media Encoder to work?

Enthusiast ,
May 13, 2017 May 13, 2017

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2017-05-13_17-43-54.jpg

I have Adobe Media Encoder CC 2017 on my Mac. I cannot get it to work.

Above is a screenshot of the error.

I would appreciate information on how to correct this issue.

Thank you.

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Enthusiast ,
May 13, 2017 May 13, 2017

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I do have an older version of Adobe Media Encoder on my Mac. Is the solution to this problem to delete them both and do a reinstall of Adobe Media Encoder CC 2017? If so, how do I do a full uninstall of Adobe Media Encoder CS6? I see an uninstall for the cc 2017 version but not the CS6 version.

2017-05-13_19-26-08.jpg

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Enthusiast ,
May 13, 2017 May 13, 2017

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I really hope someone from Adobe can help me with this issue!

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Enthusiast ,
May 14, 2017 May 14, 2017

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Bump... Adobe I really need to get this resolved...

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Enthusiast ,
May 14, 2017 May 14, 2017

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Adobe Employee ,
May 15, 2017 May 15, 2017

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You should contact Adobe Technical Support for such issues. 

I'm not sure why this is happening, but i suspect Support should be able to help you with this.

if I had to recommend a workaround, I would you say you may want to create a new user account on that system and see if that user account has this issue as well or if this is limited to your account.  Possibly a permission issue on your user account.

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Enthusiast ,
May 16, 2017 May 16, 2017

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Can you give me the best way of contacting Adobe for this problem?

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Adobe Employee ,
May 16, 2017 May 16, 2017

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Here is the support page

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Enthusiast ,
Dec 23, 2017 Dec 23, 2017

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This is so frustrating! Once again Adobe Media Encoder is giving me the same problem.

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Adobe Employee ,
Jan 02, 2018 Jan 02, 2018

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Another Me,

Please contact us for assistance. Here's how:

Thanks,

Kevin

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Enthusiast ,
May 16, 2017 May 16, 2017

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Thank you Adobe for helping me fix this problem.

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