I can't open Media Encoder "Error Loading Sapphire Bundle"

Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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I've never used Media Encoder on this computer, infact I just installed it a few weeks ago. To my knowledge I don't have any plugins installed (as I don't really use Adobe apps that often anyways). I already tried a reinstall with no avail. Please help thanks

 

OS: macOS 11.2.3

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correct answers 1 Correct Answer

Explorer , Mar 13, 2021 Mar 13, 2021
I had the same problem I deleted the third party plugins which was located /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore here. now it is working.Try to copy the line and paste it on go to the folder comment in finder window./Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCoreI hope that works for you too.

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Adobe Employee ,
Mar 12, 2021 Mar 12, 2021

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Hi there,

This does not sound ideal. 

You can check the list of the plug-ins installed here: /library/application support/adobe/common/plug-ins/7.0/Media Core

Please test the issue after disabling the plugins installed. You can disable them by moving the Media Core folder to other location.

Let us know the outcome.

 

Regards,

Shivangi

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Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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Screen Shot 2021-03-13 at 9.25.58.png

 When I tried going to that location I get stuck here. There's no "plug-ins" folder.

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Explorer ,
Mar 13, 2021 Mar 13, 2021

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I had the same problem I deleted the third party plugins which was located /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore here. now it is working.

Try to copy the line and paste it on go to the folder comment in finder window.

/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

I hope that works for you too.

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Community Beginner ,
Mar 13, 2021 Mar 13, 2021

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Oh so it wasn't in the user's Library. I now deleted it, and it seems to be working now! Thanks

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Explorer ,
Mar 15, 2021 Mar 15, 2021

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You're welcome.

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