I installed Media Encoder. But I keep getting an error message when I try to open it

New Here ,
Jul 15, 2017 Jul 15, 2017

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Hi there,

I just installed Adobe Media Encoder 2017, but when I went to open it I got this message:

C:\WINDOWS\SYSTEM32\MSVCR110.dll is either not designed to run on Windows or it contains an error/ Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc000012f.

I've already tried re-installing but it won't work. Can anyone help?

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Adobe Community Professional ,
Jul 15, 2017 Jul 15, 2017

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New Here ,
Jul 15, 2017 Jul 15, 2017

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Hi! I tried that and I'm still getting the same error. Any other fixes?

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Adobe Employee ,
Jul 17, 2017 Jul 17, 2017

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Moving this discussion to the Adobe Media Encoder (AME) forum.

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Participant ,
Jan 31, 2018 Jan 31, 2018

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I'm having the same issue but not just with AME.  I get it with Photoshop and After Effects as well, with a slight variation as seen below. 

ERROR STATUS 0Xc000012f.jpg

I thought perhaps it was my graphics driver (for NVIDIA GTX 960, Windows 10) that needed to be updated, but that didn't fix it. I've also uninstalled and reinstalled all three programs...

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Adobe Community Professional ,
Jan 31, 2018 Jan 31, 2018

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disable graphics acceleration in the problematic programs.

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